[nfbcs] What Do You Do about Inaccessible Websites for Which the Customer Service Is Dumb

[Brian Buhrow]

	hello Nicole.  You hav a serious issue with nextdoor's web site.  I'm
not suggesting you call just any phone number, I posted the names of
officers of the company in hopes that followup searches might yield useful
contact information.  And, in fact, searching for Sarah Friar, the CEO, did
yield some potentially useful links, like her twitter handle.  I also found
an e-mail address, press at nextdoor.com, which won't be your last stop, but
might get you started.  I get that you don't want to take legal action, but
I certainly suggest escalating your issue up the chain of command, and, at
this point, that means sending your complaint to any non-support contact
you can get.

-thanks
-Brian

On Feb 18,  3:26pm, "Nicole Torcolini" wrote:
} Subject: RE: [nfbcs] What Do You Do about Inaccessible Websites for Which 
} 	I don't think that they have a phone number, and, even if they did,
} I seriously doubt that it would help.
} 
} -----Original Message-----
} From: Brian Buhrow [mailto:buhrow at nfbcal.org] 
} Sent: Monday, February 18, 2019 3:21 PM
} To: NFB in Computer Science Mailing List
} Cc: Nicole Torcolini; buhrow at nfbcal.org
} Subject: Re: [nfbcs] What Do You Do about Inaccessible Websites for Which
} the Customer Service Is Dumb
} 
} 	hello Nicole.  My suggestion is to search the nextdoor.com web site
} for contact information, i.e. their address and phone number, and call them
} directly.  They're based in San Francisco, so I imagine you'll be able to
} find some contact information based on that.  If you can't find any contact
} info, e-mail me and I'll see if I can dig some up.
} Using their support mechanism, as you've discovered, isn't sufficient, so
} now it's time to start using out of band mechanisms  to get in touch with
} them.
} 
} 	To start, here is a list of Nextdoor's officers. Searching on these
} names should yield some e-mail addresses and possibly some phone numbers.
} 
} Hope this helps.   Let me know if you want something more.
} -Brian
} 
} 
}    Sarah Friar, CEO
}    Sarah is Nextdoor's Chief Executive Officer. Prior to joining Nextdoor,
}    Sarah served as CFO at Square, SVP of Finance & Strategy at Salesforce,
}    and lead software analyst and Business Unit Leader at Goldman Sachs.
} 
}    Mike Doyle, CFO
}    Mike is Nextdoor's Chief Financial Officer. Before joining Nextdoor,
}    Mike served as CFO at Despegar, the largest Latin American travel
}    agency. Mike has also held leadership roles at eLong, Expedia,
}    Teledesic, and GIC.
} 
}    Ali Jafari, VP of Business Development
}    Ali is responsible for Business Development at Nextdoor. He was
}    formerly the VP of Partnerships at Twitter. Prior to Twitter, Ali
}    worked in a variety of leadership roles  at Shutterfly, Ask.com, and
}    Excite at Home.
} 
}    Prakash Janakiraman, Co-Founder and Chief Architect
}    Prakash is Nextdoor's Chief Architect. Prakash previously served as a
}    Director of Engineering at Google. Prior to that, Prakash was at
}    Shopping.com, Epinions, and Excite at Home.
} 
}    Sarah Leary, Co-Founder and VP of Marketing, International, and
}    Operations
}    Sarah leads Nextdoor's marketing, international and operations teams.
}    She previously served in product leadership positions at Epinions,
}    Shopping.com, and Microsoft.
} 
}    Lauren Nemeth, CRO
}    Lauren oversees global revenue across Nextdoor's advertising and local
}    business lines. Lauren joined Nextdoor from Turn where she also held
}    the CRO position. Lauren also held sales leadership roles at URX,
}    AppNexus, Google, and DoubleClick.
} 
}    John Orta, CLO
}    As Chief Legal Officer, John oversees all aspects of the company's
}    legal and risk teams. Before joining Nextdoor, John was at Metromile
}    and SVP & General Counsel at OpenTable.
} 
}    Bryan Power, Head of People
}    Bryan is Nextdoor's Head of People. He was most recently Chief Human
}    Resources Officer at Yahoo. Bryan held a similar role at Square and
}    prior to that spent eight years at Google.
} 
>-- End of excerpt from "Nicole Torcolini"