[nfbcs] What Do You Do about Inaccessible Websites for Which the Customer Service Is Dumb

[Sabra Ewing]

No, I am very serious. I have a legitimate anxiety disorder, and that probably is what I would do and it is what I have done in the past. It didn't help mind you, but that is what I did.

Sabra Ewing

> On Feb 18, 2019, at 4:42 PM, Nicole Torcolini <ntorcolini at wavecable.com> wrote:
> 
> That's not funny.
> 
> -----Original Message-----
> From: Sabra Ewing [mailto:sabra1023 at gmail.com] 
> Sent: Monday, February 18, 2019 3:40 PM
> To: NFB in Computer Science Mailing List
> Cc: Nicole Torcolini
> Subject: Re: [nfbcs] What Do You Do about Inaccessible Websites for Which
> the Customer Service Is Dumb
> 
> I have an anxiety attack. You asked what I do, not what you should do.
> 
> Sabra Ewing
> 
>> On Feb 18, 2019, at 3:20 PM, Nicole Torcolini via nfbcs <nfbcs at nfbnet.org>
> wrote:
>> 
>>           There is a website called Nextdoor (http://nextdoor.com) that
>> used to be somewhat accessible, but, after *improving* their website
> several
>> months ago, it is almost unusable with a modal screen reader. When the
>> changes first began, I was in contact with one of the developers who made
> it
>> sound as though accessibility might be something that they at least
>> considered in the future. For various reasons, I have not contacted them
>> again for about a year. Both times that I contacted them this year, the
>> responses were, well, stupid is the best word that I can find to describe
>> it. The first time, they did not know what a screen reader was and said
> that
>> that was not a feature that they were planning to add to the website. In
> my
>> second attempt, I explained a little more about what a screen reader is
> and
>> told them what I wanted to do to help. Although the second response was a
>> little better, it was still completely useless, especially since there is
> no
>> way for me to respond, even though I point blank said in my second message
>> that there had been no way to respond to the first response.
>> 
>>           If this was something that I did not care about using, or if
>> there was a comparable equivalent, I would just let this go. However, this
>> is how people spread information, sell stuff, etc. in my area. Although I
>> can read the website fine, posting anything of my own is a real pain.
>> 
>>           What do people do in these situations? I don't think that legal
>> action is the best idea, but somebody needs to do something to get them to
>> realize what is going on here. I prefer not to share the messages on list,
>> but I can send them to anyone who might have a suggestion.
>> 
>> 
>> 
>> Nicole
>> 
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