[nfbcs] What Do You Do about Inaccessible Websites for Which the Customer Service Is Dumb

[Sabra Ewing]

You asked what I would do, and that is what I would do. I anxiety is already going up right now just thinking about it. I ran into the same situation a lot in college where I was having trouble with the website or I needed to know about a website. I could never get anywhere and I had to get people at my school involved. So no, I have dealt with it and failed so many times that I would probably have an anxiety attack, not really do anything about it, and either get someone else to deal with it, or not be able to use the website and just be really mad about it. I'm very cowardly and I can't take a lot. So that is what I would do. Should you do that? If you can avoid it, probably not.

Sabra Ewing

> On Feb 18, 2019, at 4:42 PM, Nicole Torcolini <ntorcolini at wavecable.com> wrote:
> 
> That's not funny.
> 
> -----Original Message-----
> From: Sabra Ewing [mailto:sabra1023 at gmail.com] 
> Sent: Monday, February 18, 2019 3:40 PM
> To: NFB in Computer Science Mailing List
> Cc: Nicole Torcolini
> Subject: Re: [nfbcs] What Do You Do about Inaccessible Websites for Which
> the Customer Service Is Dumb
> 
> I have an anxiety attack. You asked what I do, not what you should do.
> 
> Sabra Ewing
> 
>> On Feb 18, 2019, at 3:20 PM, Nicole Torcolini via nfbcs <nfbcs at nfbnet.org>
> wrote:
>> 
>>           There is a website called Nextdoor (http://nextdoor.com) that
>> used to be somewhat accessible, but, after *improving* their website
> several
>> months ago, it is almost unusable with a modal screen reader. When the
>> changes first began, I was in contact with one of the developers who made
> it
>> sound as though accessibility might be something that they at least
>> considered in the future. For various reasons, I have not contacted them
>> again for about a year. Both times that I contacted them this year, the
>> responses were, well, stupid is the best word that I can find to describe
>> it. The first time, they did not know what a screen reader was and said
> that
>> that was not a feature that they were planning to add to the website. In
> my
>> second attempt, I explained a little more about what a screen reader is
> and
>> told them what I wanted to do to help. Although the second response was a
>> little better, it was still completely useless, especially since there is
> no
>> way for me to respond, even though I point blank said in my second message
>> that there had been no way to respond to the first response.
>> 
>>           If this was something that I did not care about using, or if
>> there was a comparable equivalent, I would just let this go. However, this
>> is how people spread information, sell stuff, etc. in my area. Although I
>> can read the website fine, posting anything of my own is a real pain.
>> 
>>           What do people do in these situations? I don't think that legal
>> action is the best idea, but somebody needs to do something to get them to
>> realize what is going on here. I prefer not to share the messages on list,
>> but I can send them to anyone who might have a suggestion.
>> 
>> 
>> 
>> Nicole
>> 
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