[NFBCS] Jaws 2019 problem

[Curtis Chong]

Greetings:

What version of Outlook are you using? Is this problem one that just came up
or only after you applied an update to your JAWS software? Have you
attempted to contact Vispero about this problem?

I see that you are using JAWS 2019 Professional, I assume with Windows 10
and Office 365. If I were experiencing this problem, I would contact Vispero
right away.

I myself am running the latest versions of JAWS, Outlook, and Windows, and
so far (crossing fingers), I can read my emails just fine.

Cordially,

Curtis Chong

-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Anita Ogletree via NFBCS
Sent: Friday, June 28, 2019 2:11 PM
To: nfbcs at nfbnet.org
Cc: Anita Ogletree <Ms.Ogletree at outlook.com>
Subject: [NFBCS] Jaws 2019 problem

I've just gotten a new computer running Jaws Professional, 2019 running
Windows 10 yesterday. The problem I ran into is that Jaws doesn't read the
text in my email when I open the messages nor does it read what is on the
pages of websites I visit using Chrome.

I was able to navigate webpages with Microsoft Edge but I was not able to
find the ribbons for the menus. My question is does this have to do with a
setting or settings in Jaws or Windows.

I had to press the enter key several times in Outlook to read an email but I
couldn't use the arrow keys to go line by line. Anything I typed as a reply
was not visible to me when I tried to change something I wrote.

Sorry if all of this sounds a bit much but I need some help fast!

Thank you.
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