[NFBCS] Jaws 2019 problem

[Simon Gaudiuso]

Make sure you update Outlook to the latest version, Jaws works best with Office 365
Also I turn off Reading Pane (view-> Reading Pane) and select off




-----Original Message-----
From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Anita Ogletree via NFBCS
Sent: Friday, June 28, 2019 4:11 PM
To: nfbcs at nfbnet.org
Cc: Anita Ogletree <Ms.Ogletree at outlook.com>
Subject: [NFBCS] Jaws 2019 problem

I've just gotten a new computer running Jaws Professional, 2019 running Windows 10 yesterday. The problem I ran into is that Jaws doesn't read the text in my email when I open the messages nor does it read what is on the pages of websites I visit using Chrome.

I was able to navigate webpages with Microsoft Edge but I was not able to find the ribbons for the menus. My question is does this have to do with a setting or settings in Jaws or Windows.

I had to press the enter key several times in Outlook to read an email but I couldn't use the arrow keys to go line by line. Anything I typed as a reply was not visible to me when I tried to change something I wrote.

Sorry if all of this sounds a bit much but I need some help fast!

Thank you.
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