[NFBCS] ID.me

Tue Aug 25 15:57:11 UTC 2026

Hi Tracy:

My experience was with the IRS, which offered the video call option. I do not know what other agencies would do, but shame on them if they do not offer the video call option--especially if there is a step which requires comparison between your face and the picture on your ID. If that step is not a part of the process for whatever agency you are dealing with, then I don’t think the video call is necessary. But you definitely need an option to upload the pictures of the ID front and back as opposed to having to take them while running the app itself.

Cordially,

Curtis Chong

From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Tracy Carcione via NFBCS
Sent: Tuesday, August 25, 2026 9:12 AM
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: carcione at access.net
Subject: Re: [NFBCS] ID.me

Hi Curtis.  I’m glad it worked for you.  Would I have to contact every agency to get a video call?  I need ID.me for Medicare and for state property tax relief. Who knows what else is going to require it.

I was not able to get help from AIRA taking a picture of my ID, though we tried hard to get it done.  I got the link from ID.me where they want me to take the picture, and I opened it in Safari.  Then I called AIRA and shared my screen.  I wasn’t able to switch apps while I was doing screen share. 
I wasn’t able to do anything at all actually, and had to close AIRA altogether.  
Then I had AIRA line me up, just looking, and tried to take a picture through the ID.me link with AIRA on the line, but I couldn’t do anything in Safari with my phone in the right position to take the picture.  If I moved my phone more vertical, I could move around the screen, but not when I was ready to take the picture.  I think I couldn’t click “open camera”, because AIRA was already using it.
So I let AIRA go and tried just guessing that I was in the same position, and then the link expired.  
Then I gave up. If I had strong drink in the house, I would have taken a nip to calm my nerves.

I have good pictures of my ID on my PC, but no, I’m required to use my phone.  Why!  
I’m not a phone power user, but I’m not an idiot, either.

So what did you do that I didn’t do? What essential steps am I missing?
Tracy

From: NFBCS <nfbcs-bounces at nfbnet.org <mailto:nfbcs-bounces at nfbnet.org> > On Behalf Of Curtis Chong via NFBCS
Sent: Tuesday, August 25, 2026 10:55 AM
To: nfbcs at nfbnet.org <mailto:nfbcs at nfbnet.org> 
Cc: Curtis Chong <chong.curtis at gmail.com <mailto:chong.curtis at gmail.com> >
Subject: Re: [NFBCS] ID.me

Hi Tracy:

I did the whole id.me thing. Aira helped me to create JPG files of the front and back of my ID, and when I went through the process with the IRS, I requested a video session through which the 'person on the other end compared my face in the video with the picture on the ID JPG that I had uploaded.

All of this is done using your smartphone.

Cordially,

Curtis Chong

On Aug 25, 2026, at 7:27 AM, Tracy Carcione via NFBCS <nfbcs at nfbnet.org <mailto:nfbcs at nfbnet.org> > wrote:

I am trying to get an account on ID.me so I can deal with various government agencies. It requires me to take pictures of the front and back of my non-driver ID using a link they will send to my phone.
How can I do that?  Do I need to hunt up a sighted person?  I hate to bother my neighbors for stuff like this.  Is there a way to do this on my own?
I have AIRA, but I don’t think they can be on the phone and see what’s on another link on my phone.
Help!

This is not what I call accessible, as a government site is required to be.
Tracy

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