[NFBCS] ID.me

[carcione at access.net]

Hi Curtis.  I’m glad it worked for you.  Would I have to contact every agency to get a video call?  I need ID.me for Medicare and for state property tax relief. Who knows what else is going to require it.

 

I was not able to get help from AIRA taking a picture of my ID, though we tried hard to get it done.  I got the link from ID.me where they want me to take the picture, and I opened it in Safari.  Then I called AIRA and shared my screen.  I wasn’t able to switch apps while I was doing screen share. 

I wasn’t able to do anything at all actually, and had to close AIRA altogether.  

Then I had AIRA line me up, just looking, and tried to take a picture through the ID.me link with AIRA on the line, but I couldn’t do anything in Safari with my phone in the right position to take the picture.  If I moved my phone more vertical, I could move around the screen, but not when I was ready to take the picture.  I think I couldn’t click “open camera”, because AIRA was already using it.

So I let AIRA go and tried just guessing that I was in the same position, and then the link expired.  

Then I gave up. If I had strong drink in the house, I would have taken a nip to calm my nerves.

 

I have good pictures of my ID on my PC, but no, I’m required to use my phone.  Why!  

I’m not a phone power user, but I’m not an idiot, either.

 

So what did you do that I didn’t do? What essential steps am I missing?

Tracy

 

From: NFBCS <nfbcs-bounces at nfbnet.org> On Behalf Of Curtis Chong via NFBCS
Sent: Tuesday, August 25, 2026 10:55 AM
To: nfbcs at nfbnet.org
Cc: Curtis Chong <chong.curtis at gmail.com>
Subject: Re: [NFBCS] ID.me

 

Hi Tracy:

 

I did the whole id.me thing. Aira helped me to create JPG files of the front and back of my ID, and when I went through the process with the IRS, I requested a video session through which the 'person on the other end compared my face in the video with the picture on the ID JPG that I had uploaded.

 

All of this is done using your smartphone.

 

Cordially,

 

Curtis Chong

 


On Aug 25, 2026, at 7:27 AM, Tracy Carcione via NFBCS <nfbcs at nfbnet.org <mailto:nfbcs at nfbnet.org> > wrote:



I am trying to get an account on ID.me so I can deal with various government agencies. It requires me to take pictures of the front and back of my non-driver ID using a link they will send to my phone.

How can I do that?  Do I need to hunt up a sighted person?  I hate to bother my neighbors for stuff like this.  Is there a way to do this on my own?

I have AIRA, but I don’t think they can be on the phone and see what’s on another link on my phone.

Help!

 

This is not what I call accessible, as a government site is required to be.

Tracy

 

 

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