[Nfbf-l] Fw: A shared announcement from The Seeing Eye and NIB

[Patricia A. Lipovsky]

----- Original Message ----- 
From: Newsletter The Seeing Eye 
To: TSE Subscriber 
Sent: Friday, December 18, 2009 3:09 PM
Subject: A shared announcement from The Seeing Eye and NIB


We wanted to share the following announcement with you, sent to us by National Industries for the Blind.

Contact Center Customer Service Representative Recruiting Program

National Industries for the Blind (NIB) is currently developing a recruiting/pipeline program to help meet the contact center industry’s needs while simultaneously providing high-growth career opportunities for people who are legally blind. To that end, NIB is seeking legally blind, experienced, highly-motivated Customer Service Representatives (CSR’s) for an ongoing requirement beginning in February, 2010. 

CSR responsibilities will include but are not limited to providing telephone and email support. Qualified candidates will respond to inbound account related questions and issues, complete customer correspondence via e-mail and regular mail, and process inventory reports daily. 

Required skills and experience:
- High School degree or GED equivalent required (some college preferred)
- Previous call center/customer service experience a must
- Strong verbal and written communication skills (bi-lingual and/or Spanish a plus)
- Punctual and reliable
- Proficient with data entry.
- Ability to type a minimum of 35 words per minute with 80 percent accuracy
- Proficient with basic Microsoft applications including Outlook, Word, and Excel
- Proficient with basic and advanced functionality of assistive technology, specifically JAWS and/or Zoomtext
- Positive attitude with a pleasant and clear phone demeanor
- Works well with team members and other departments
- Provide proof of legal blindness

If you wish to be considered for this recruiting opportunity as a Customer Service Representative in a Call Center, please provide send your resume and 3 Professional References to Sarah Schraven at sschraven at nib.org.




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