[Nfbf-l] Delta Airlines

[David Evans]

Dear Kathy,

If I any ask?  What was the issue Delta had with Davy?  He was and still is 
a service animal, even if retired.  Did you have him in harness?  You could 
have left him in harness for the flight and then had your friend ship the 
harness back to you.
I would just like to know as I am on a list for guide dog users from 
Southeast guide Dogs and we are complieing info on guide dogs and their use.

David Evans and GD Jack.
----- Original Message ----- 
From: "Tom Bellone" <tom.bellone01 at yahoo.com>
To: "NFB of Florida Internet Mailing List" <nfbf-l at nfbnet.org>
Sent: Wednesday, August 01, 2012 10:28 AM
Subject: [Nfbf-l] Delta Airlines


Good Morning everyone. Kathy Davis and I spent several hours recently trying 
to resolve some travel related issues with Delta Airlines. Needless to say, 
this experience is not for the faint of heart. It seems that we got 
different information from each person we spoke with at Delta. Our issues 
were simple(or so we thought). We were trying to do two things----1. Cancel 
existing reservations for use at a future date with no penalty, and 2. Make 
reservations for a sighted person(yours truly) to transport Kathy's retiring 
dog Davey to Michigan where he will begin his retirement. I won't bore you 
with all the details, but trust me it was not an easy task.
My purpose in writing is to share some Delta contact information (which they 
treat like a matter of national security) with you should you have a need 
for it in the future. So here it is--------
Delta Airlines Corporate Customer Care
PO Box 20980
Dept. 980
Atlanta, Ga. 30320
404-773-0305
We also came across the number for their Disability Assistance Department 
which some folks at Delta claimed didn't exist----404-209-3434.
I hope this information is helpful.
In closing I can tell you we succeeded with our first issue(a credit voucher 
for future travel) and failed with our second(transporting the dog). Lucky 
for us, Air Tran was more than happy to allow Davey and me to buy a ticket 
and fly to Michigan.
Hopes this helps anyone who might need it.

Tom Bellone
Daytona Beach Chapter
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