[Nfbf-l] Delta Airlines

[Sherri]

Tom, thanks so much for this info. Turns out my son Rhett and I are flying 
Delta to and from Seattle beginning tomorrow to see my daughter Robin. This 
information is most useful and I will write it down. Glad at least some of 
your issues were resolved.
----- Original Message ----- 
From: Tom Bellone
To: NFB of Florida Internet Mailing List
Sent: Wednesday, August 01, 2012 10:28 AM
Subject: [Nfbf-l] Delta Airlines


Good Morning everyone. Kathy Davis and I spent several hours recently trying 
to resolve some travel related issues with Delta Airlines. Needless to say, 
this experience is not for the faint of heart. It seems that we got 
different information from each person we spoke with at Delta. Our issues 
were simple(or so we thought). We were trying to do two things----1. Cancel 
existing reservations for use at a future date with no penalty, and 2. Make 
reservations for a sighted person(yours truly) to transport Kathy's retiring 
dog Davey to Michigan where he will begin his retirement. I won't bore you 
with all the details, but trust me it was not an easy task.
My purpose in writing is to share some Delta contact information (which they 
treat like a matter of national security) with you should you have a need 
for it in the future. So here it is--------
Delta Airlines Corporate Customer Care
PO Box 20980
Dept. 980
Atlanta, Ga. 30320
404-773-0305
We also came across the number for their Disability Assistance Department 
which some folks at Delta claimed didn't exist----404-209-3434.
I hope this information is helpful.
In closing I can tell you we succeeded with our first issue(a credit voucher 
for future travel) and failed with our second(transporting the dog). Lucky 
for us, Air Tran was more than happy to allow Davey and me to buy a ticket 
and fly to Michigan.
Hopes this helps anyone who might need it.

Tom Bellone
Daytona Beach Chapter
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