[Nfbf-l] Delta Airlines

[Sherri]

Seems to me there should be some unifying policy on this issue. Perhaps 
something NAGDU can work on.

Sherri
----- Original Message ----- 
From: Kathy Davis
To: 'NFB of Florida Internet Mailing List'
Sent: Wednesday, August 01, 2012 1:31 PM
Subject: Re: [Nfbf-l] Delta Airlines


Hi David,
The issue is that Tom, my significant other, is going to fly Davey
to Michigan to reside with my son and family since my sweet boy is retiring.
At the same Time,  I am going to fly to Newark on July 27 to then be taken
to The Seeing Eye to get my new dog. Davey would be in his harness and have
verification that he is a Seeing Eye Dog. Delta would not allow Tom to
transport him since he is sighted and is not a trainer from one of the guide
dog schools. On the other hand, Air Tran didn't have an issue with this at
all.
Let me know your thoughts.

Blessings,

Kathy



-----Original Message-----
From: nfbf-l-bounces at nfbnet.org [mailto:nfbf-l-bounces at nfbnet.org] On Behalf
Of David Evans
Sent: Wednesday, August 01, 2012 12:32 PM
To: NFB of Florida Internet Mailing List
Subject: Re: [Nfbf-l] Delta Airlines


Dear Kathy,

If I any ask?  What was the issue Delta had with Davy?  He was and still is
a service animal, even if retired.  Did you have him in harness?  You could
have left him in harness for the flight and then had your friend ship the
harness back to you.
I would just like to know as I am on a list for guide dog users from
Southeast guide Dogs and we are complieing info on guide dogs and their use.

David Evans and GD Jack.
----- Original Message -----
From: "Tom Bellone" <tom.bellone01 at yahoo.com>
To: "NFB of Florida Internet Mailing List" <nfbf-l at nfbnet.org>
Sent: Wednesday, August 01, 2012 10:28 AM
Subject: [Nfbf-l] Delta Airlines


Good Morning everyone. Kathy Davis and I spent several hours recently trying

to resolve some travel related issues with Delta Airlines. Needless to say,
this experience is not for the faint of heart. It seems that we got
different information from each person we spoke with at Delta. Our issues
were simple(or so we thought). We were trying to do two things----1. Cancel
existing reservations for use at a future date with no penalty, and 2. Make
reservations for a sighted person(yours truly) to transport Kathy's retiring

dog Davey to Michigan where he will begin his retirement. I won't bore you
with all the details, but trust me it was not an easy task.
My purpose in writing is to share some Delta contact information (which they

treat like a matter of national security) with you should you have a need
for it in the future. So here it is--------
Delta Airlines Corporate Customer Care
PO Box 20980
Dept. 980
Atlanta, Ga. 30320
404-773-0305
We also came across the number for their Disability Assistance Department
which some folks at Delta claimed didn't exist----404-209-3434.
I hope this information is helpful.
In closing I can tell you we succeeded with our first issue(a credit voucher

for future travel) and failed with our second(transporting the dog). Lucky
for us, Air Tran was more than happy to allow Davey and me to buy a ticket
and fly to Michigan.
Hopes this helps anyone who might need it.

Tom Bellone
Daytona Beach Chapter
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