[Nfbf-l] Delta Airlines

Wed Aug 1 18:12:23 UTC 2012

I can assure that policies are not a problem, those who implement them are.
I wrote on this list about three years back about the problems I faced on 
Airtran. I managed to get hold of a great customer relation officer and she 
made sure that I didn't have any problems on Airtran. I also suggested that 
she conducted workshops with airtran employees to sensitize them about the 
needs of people with disabilities and also to make them aware about their 
responsibilities and the rights of the travelers with disabilities. I also 
offered to address their conference for no cost. She is yet to call me for 
that, yet I haven't heard a blind person having issues on Airtran. Either I 
was not paying attention or Airtran has improved its service.

----- Original Message ----- 
From: "Sherri" <flmom2006 at gmail.com>
To: "NFB of Florida Internet Mailing List" <nfbf-l at nfbnet.org>
Sent: Wednesday, August 01, 2012 1:47 PM
Subject: Re: [Nfbf-l] Delta Airlines

> Seems to me there should be some unifying policy on this issue. Perhaps
> something NAGDU can work on.
>
> Sherri
> ----- Original Message ----- 
> From: Kathy Davis
> To: 'NFB of Florida Internet Mailing List'
> Sent: Wednesday, August 01, 2012 1:31 PM
> Subject: Re: [Nfbf-l] Delta Airlines
>
>
> Hi David,
> The issue is that Tom, my significant other, is going to fly Davey
> to Michigan to reside with my son and family since my sweet boy is 
> retiring.
> At the same Time,  I am going to fly to Newark on July 27 to then be taken
> to The Seeing Eye to get my new dog. Davey would be in his harness and 
> have
> verification that he is a Seeing Eye Dog. Delta would not allow Tom to
> transport him since he is sighted and is not a trainer from one of the 
> guide
> dog schools. On the other hand, Air Tran didn't have an issue with this at
> all.
> Let me know your thoughts.
>
> Blessings,
>
> Kathy
>
>
>
> -----Original Message-----
> From: nfbf-l-bounces at nfbnet.org [mailto:nfbf-l-bounces at nfbnet.org] On 
> Behalf
> Of David Evans
> Sent: Wednesday, August 01, 2012 12:32 PM
> To: NFB of Florida Internet Mailing List
> Subject: Re: [Nfbf-l] Delta Airlines
>
>
> Dear Kathy,
>
> If I any ask?  What was the issue Delta had with Davy?  He was and still 
> is
> a service animal, even if retired.  Did you have him in harness?  You 
> could
> have left him in harness for the flight and then had your friend ship the
> harness back to you.
> I would just like to know as I am on a list for guide dog users from
> Southeast guide Dogs and we are complieing info on guide dogs and their 
> use.
>
> David Evans and GD Jack.
> ----- Original Message -----
> From: "Tom Bellone" <tom.bellone01 at yahoo.com>
> To: "NFB of Florida Internet Mailing List" <nfbf-l at nfbnet.org>
> Sent: Wednesday, August 01, 2012 10:28 AM
> Subject: [Nfbf-l] Delta Airlines
>
>
> Good Morning everyone. Kathy Davis and I spent several hours recently 
> trying
>
> to resolve some travel related issues with Delta Airlines. Needless to 
> say,
> this experience is not for the faint of heart. It seems that we got
> different information from each person we spoke with at Delta. Our issues
> were simple(or so we thought). We were trying to do two things----1. 
> Cancel
> existing reservations for use at a future date with no penalty, and 2. 
> Make
> reservations for a sighted person(yours truly) to transport Kathy's 
> retiring
>
> dog Davey to Michigan where he will begin his retirement. I won't bore you
> with all the details, but trust me it was not an easy task.
> My purpose in writing is to share some Delta contact information (which 
> they
>
> treat like a matter of national security) with you should you have a need
> for it in the future. So here it is--------
> Delta Airlines Corporate Customer Care
> PO Box 20980
> Dept. 980
> Atlanta, Ga. 30320
> 404-773-0305
> We also came across the number for their Disability Assistance Department
> which some folks at Delta claimed didn't exist----404-209-3434.
> I hope this information is helpful.
> In closing I can tell you we succeeded with our first issue(a credit 
> voucher
>
> for future travel) and failed with our second(transporting the dog). Lucky
> for us, Air Tran was more than happy to allow Davey and me to buy a ticket
> and fly to Michigan.
> Hopes this helps anyone who might need it.
>
> Tom Bellone
> Daytona Beach Chapter
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