[Njagdu] Update on NFB Rideshare testing

[Ginger Kutsch]

All – I received an update from the NFB National Office regarding the New Jersey rideshare testing program. So far this month (July),  3 tests were completed. Last month (June) 8 tests were completed. 

 

Remember, when you ride with Uber or Lyft, please fill out the questionnaire at:

www.nfb.org/rideshare

 

If you report a negative experience, be sure to also report the incident to the rideshare company. 

 

As a reminder, here’s info about the rideshare testing program: 

 

The Uber and Lyft testing program is open to all NFB members and nonmembers nationwide. Riders with service animals or individuals traveling with riders with service animals are asked to complete the following online questionnaire promptly after requesting and/or completing a ride with Uber or Lyft: https://nfb.org/rideshare-test. This testing tool will be used to measure not only ride cancellations and denials, but also whether a driver appeared to understand his or her obligations to provide equal access and to not discriminate as per the protections provided by the Americans with Disabilities Act. Specifically, testers will provide the following information via the online questionnaire. 

Uber and Lyft Testing Questions

*	Rider’s name
*	Email 
*	Date ride was ordered
*	Time ride was ordered
*	Address for pick up
*	Driver’s name
*	Did the rider alert the driver of his/her service animal prior to the ride?
*	Did the driver appear to be unaware of his/her responsibility to transport riders with service animals? 
*	Was the ride denied? 
*	How was a complaint filed regarding the denial (e.g., using website, app, or complaint hotline)?
*	Was the rider treated disrespectfully during the ride (e.g., threatened, harassed, ridiculed, or provided inferior service because of the presence of a service animal)?
*	How was a complaint filed regarding the driver’s disrespectful behavior (e.g., using website, app, or complaint hotline)?
*	Was the rider charged a cleaning fee because of his/her service animal?
*	Did the rider encounter any accessibility barriers with the rideshare service’s app or website? 

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