[blindlaw] WELLS FARGO BANK--ADA REVISITED?

[Bill Reif]

Remember that unless the teller's terminal has somehow been compromised 
or you are mugged on your way out of the bank, your four-digit PIN is of 
no use to anyone.  It won't help you much to make the PIN entry 
accessible if other aspect of the transaction are not.  You still would 
have to select the account from which you want to withdraw, the dollar 
amount you will be walking out of the bank with, and anything else that 
gets asked..  I believe that the touch pads are regarded as being more 
secure because the numbers are laid out in such a way that their entry 
can't be observed by bystanders.  Otherwise, someone watching you from 
behind could simply steal or make you hand over your card when you left 
the bank, along with the money you just withdrew.  If you're worried 
about disclosing your PIN, you can, under most debit cards, process it 
as a credit transaction.

Cordially,
Bill


On 11/9/2011 3:41 PM, Olusegun -- Victory Associates LTD, Inc. wrote:
> Hi Everyone:
>
> Sometime back, I read here that there was some kind of a settlement 
> with Wells Fargo regarding the availability of accessible and or 
> talking ATM's. I've not had a chance to play with Wells Fargo's ATM's; 
> however, I do present before its tellers regularly.
>
> After swiping your Wells Fargo debit card, you can't ENTER YOUR PIN 
> NUMBER without sighted assistance.  Why?  Because it is a TOUCH PAD 
> with NO RAISED BUTTONS like those on a regular phone pad.
>
> My question then is:  Does the agreement not apply to equipment used 
> by Wells Fargo's tellers?  Yet another question:  Will it take another 
> legal action to have Wells Fargo truly comply with ADA provisions as 
> it relates to accessibility?
>
> Let's all brainstorm on this and hopefully we can come up with a 
> solution worth suggesting to Wells Fargo because I sure hate SHOUTING 
> OUT my PIN number when standing in front of the teller!
>
> Sincerely,
> Olusegun
> Denver, Colorado
>
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