[blindlaw] Complaining to Freedom Scientific About the Sporadic Functioning of the Virtual Viewer For Viewing Track Changes In Word

[Angela Matney]

I'll let them know, too. I hadn't picked up on any differences in behavior based on the number of changes, but I've definitely experienced the problem. The same thing sometimes happens if you try to bring up a list of revisions with
Insert+shift+r.

Angela Matney, CIPP/US
Attorney at Law
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-----Original Message-----
From: BlindLaw [mailto:blindlaw-bounces at nfbnet.org] On Behalf Of Laura Wolk via BlindLaw
Sent: Wednesday, August 01, 2018 7:27 AM
To: Blind Law Mailing List
Cc: Laura Wolk
Subject: Re: [blindlaw] Complaining to Freedom Scientific About the Sporadic Functioning of the Virtual Viewer For Viewing Track Changes In Word



Thank you, Rahul. I had also reported last fall, and they promised to
quote expedite quote the problem, and that it would make its way into
the next upgrade. It didn't, of course. With this prompting, I will
re-send in my concerns as well. In particular, footnoted trackchanges
never show up, not just sporadically, and if there are more than a
hundred changes in the document, no revisions are displayed. I will
make sure they know this.

Laura

On 8/1/18, Amar Jain via BlindLaw <blindlaw at nfbnet.org> wrote:
> Hi Rahul,
>
> Glad that you reported too.
>
> I did few months back, and they wrote back saying upgrading to Office365
> might help! And you know that these things are organization driven. Let me
> speak to Cory.
>
> Regards,
> Amar Jain
>
> Sent from my iPhone
>
>> On 01-Aug-2018, at 4:40 PM, Rahul Bajaj via BlindLaw <blindlaw at nfbnet.org>
>> wrote:
>>
>> Hi Everyone,
>>
>> I have reached out to Freedom Scientific, requesting them to fix the
>> functioning of virtual viewer in Word. As I am sure you are aware,
>> JAWS often says 'no track changes' when one presses windows+; and
>> selects 'revisions', even when there are revisions in a document.
>>
>> This is the quickest and simplest way to view revisions and can help
>> blind lawyers use this feature pretty much as seamlessly as their
>> sighted counterparts. However, owing to this glitch, one has to access
>> revisions by adopting far more time-consuming approaches.
>>
>> I have reported this to FS, and two of their people are investigating
>> it. I would urge members of this group to report this problem on the
>> following email IDs: Bryan Carver <BCarver at vfogroup.com, Cory Jackson
>> <CJackson at vfogroup.com> and Grant Patterson <GPatterson at vfogroup.com>.
>>
>> I recall that at least 4 people had attested to this problem when I
>> had brought it up a few months ago - Angie, Laura, Sy and Amar. If we
>> reach out to FS in large numbers, we may be able to get them to
>> prioritize this and fix the issue. Thank you.
>>
>> Best,
>> Rahul
>>
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>
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