[Blindtlk] nfb and southwest

Steve P. Deeley stevep.deeley at insightbb.com
Sat Jun 4 15:22:52 UTC 2011 

In the 1970's, I would bet most business had problems dealing with service 
animals.  At that time it was a matter of education.  As far as sensitive 
electronic equipment, I don't think I would transport that sort of equipment 
in that manner.Steve
----- Original Message ----- 
From: "Peter Donahue" <pdonahue2 at satx.rr.com>
To: "Blind Talk Mailing List" <blindtlk at nfbnet.org>
Sent: Tuesday, May 31, 2011 9:55 PM
Subject: Re: [Blindtlk] nfb and southwest


> Hello Steve and everyone,
>
>    If you read all of the messages on this post you would have seen some
> examples. Here's hoping that this will be the first and last time we'll 
> have
> to deal with them!
>
> Peter Donahue
>
>
> ----- Original Message ----- 
> From: "Steve P. Deeley" <stevep.deeley at insightbb.com>
> To: "Blind Talk Mailing List" <blindtlk at nfbnet.org>
> Sent: Tuesday, May 31, 2011 7:26 PM
> Subject: Re: [Blindtlk] nfb and southwest
>
>
> How about giving us some examples of "mistreatment".  I'll take free all 
> day
> long if the company made an honest mistake.
> Steve
> ----- Original Message ----- 
> From: "Peter Donahue" <pdonahue2 at satx.rr.com>
> To: "Blind Talk Mailing List" <blindtlk at nfbnet.org>
> Sent: Friday, May 27, 2011 12:08 PM
> Subject: Re: [Blindtlk] nfb and southwest
>
>
>> Good morning everyone,
>>
>> Their horrendous treatment of passengers with special needs goes beyond
>> the
>> accessibility of their Web Site.     In addition to the blind large
>> passengers know this all too well!Yours truly knows this from personal
>> experience. I'm mentioning this issue as it illustrates a pattern of
>> behavior by Southwest and other airlines.
>>
>>    Just a word to the wise. Whenever a passenger receives less than
>> favorable treatment by this airline they have a crafty way of telling
>> disgruntled fliers to "Sit down and shut up" by issuing them vouchers for
>> free travel! My advice, don't fall for his crap!Other airlines did this
>> whenever blind passengers were mistreated by giving them vouchers for 
>> free
>> travel. Fortunately the NFB told them that this stuff wouldn't fix the
>> problem and Southwest needs to hear the same message. We once sued them
>> for
>> $10,000,000 due to their mistreatment of a passenger with a guide dog 
>> back
>> in the early 1970s.
>>
>>    Southwest believes that issuing passengers vouchers for free travel is
>> a
>> way for them to "Make it right" so they can continue to do their "Dirty
>> work." If you asked me this is nothing but a form of appeasement and
>> absolute horsepuckey! If Southwest and other airlines can afford to give
>> away free travel to discontented passengers they can afford to make their
>> Web site accessible, implement better cargo handling procedures to 
>> prevent
>> damage to sensitive items such as professional recording equipment,
>> install
>> wider seats on their planes (Especially the new aircraft they currently
>> have
>> on order and those they will obtain due to their merger with 
>> Airtran),work
>> with organizations such as the NFB to insure that their personnel know 
>> the
>> best ways to assist blind passengers, the list goes on.
>>
>>    Again if anyone experiences ill treatment by Southwest or any airline
>> and is told to "Sit down and shut up" in the form of the issuance of
>> vouchers for free flights don't fall for it! Let them know that you will
>> only consider them having "Made things right" with you by their doing
>> nothing less than fixing the problem that caused your dissatisfaction 
>> with
>> them in the first place.
>>
>>    By the way the line "Sit down and shut up" comes from Dr. Maurer. He
>> gave a speech in 1986 in which he repeated it over and over again.
>>
>> Peter Donahue whose fuze from mistreatment by Southwest Airlines two 
>> years
>> ago is still lit and who is not looking forward to having to fly with 
>> them
>> again.
>>
>>
>> Original Message ----- 
>> From: "Bryan Schulz" <b.schulz at sbcglobal.net>
>> To: "Blind Talk Mailing List" <blindtlk at nfbnet.org>
>> Sent: Friday, May 27, 2011 9:41 AM
>> Subject: Re: [Blindtlk] nfb and southwest
>>
>>
>> hi,
>>
>> so a resolution was passed.
>> "we strongly urge"' doesn't mandate squat!
>>
>> Bryan Schulz
>>
>> ----- Original Message ----- 
>> From: "David R.Stayer" <davidandloristayer at verizon.net>
>> To: <blindtlk at nfbnet.org>
>> Sent: Friday, May 27, 2011 9:17 AM
>> Subject: Re: [Blindtlk] nfb and southwest
>>
>>
>>> Perhaps w4e caN GET AN UPDATE AT CONVENTGION.
>>>
>>> ----- Original Message -----
>>> From: cheryl echevarria <cherylandmaxx at hotmail.com>
>>> To: "Blind Talk Mailing List" <blindtlk at nfbnet.org>
>>> Date: Friday, May 27, 2011 06:03:35 AM
>>> Subject: Re: [Blindtlk] nfb and southwest
>>>
>>>>
>>>>
>>>> Yes but many people have been having issues with the Southwest.com
>>>> website, this issue has not been rectified, when I use the website, it
>>>> is
>>>> not recognizable either I have to call Southwest.com and the
>>>> reservationists don't know anything about it.
>>>>
>>>> But it is not that accessible.
>>>>
>>>>
>>>> Leading the Way in Independent Travel
>>>>
>>>> Cheryl Echevarria
>>>> http://www.Echevarriatravel.com<http://www.echevarriatravel.com/>
>>>> 631-456-5394
>>>> reservations at echevarriatravel.com<mailto:reservations at echevarriatravel.com>
>>>>
>>>>
>>>>
>>>> Affiliated as an Independent Contractor with Montrose Travel
>>>> CST-1018299-10
>>>> Affiliated as an Independent Contractor with Absolute Cruise and 
>>>> Travel,
>>>> Inc.
>>>>   ----- Original Message ----- 
>>>>   From: David R.Stayer<mailto:davidandloristayer at verizon.net>
>>>>   To: blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>
>>>>   Sent: Friday, May 27, 2011 9:11 AM
>>>>   Subject: Re: [Blindtlk] nfb and southwest
>>>>
>>>>
>>>>   We passed a resolution regarding this issue last year.
>>>>
>>>>   ----- Original Message -----
>>>>   From: mr. hooper
>>>> <james_hooper at earthlink.net<mailto:james_hooper at earthlink.net>>
>>>>   To:  <blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>>
>>>>   Date: Friday, May 27, 2011 02:58:10 AM
>>>>   Subject: [Blindtlk] nfb and southwest
>>>>
>>>>   >
>>>>   >
>>>>   > greetings all federationists am i correct that their was an issue
>>>> between nfb and southwest?
>>>>   >  at one time up to a week ago   their site had a link that made it
>>>> very usable.  they hav since moved the link to a different screen 
>>>> making
>>>> it vertually imposible  to book a flight i was just wondering what 
>>>> nfb's
>>>> sbance had been with accessability of their website.
>>>>   >   i have contacted both southwest and their response was we don't
>>>> have to comply with scrreen readers. i also contacted nfb's answer line
>>>> in terms of technology so hopefully they can fesove the issue.  when i
>>>> first contacted southwest a week ago i wasn't confruntational at all, 
>>>> i
>>>> just wanted to point out that at one time their site worked quite well.
>>>>   > _______________________________________________
>>>>   > blindtlk mailing list
>>>>   > blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>
>>>>   >
>>>> http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org<http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org>
>>>>   > To unsubscribe, change your list options or get your account info
>>>> for
>>>> blindtlk:
>>>>   >
>>>> http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/davidandloristayer%40verizon.net<http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/davidandloristayer%40verizon.net>
>>>>
>>>>   Each day is a precious gift.
>>>>   David R. Stayer,  LCSW-R
>>>>
>>>>   _______________________________________________
>>>>   blindtlk mailing list
>>>>   blindtlk at nfbnet.org<mailto:blindtlk at nfbnet.org>
>>>>
>>>> http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org<http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org>
>>>>   To unsubscribe, change your list options or get your account info for
>>>> blindtlk:
>>>>
>>>> http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/cherylandmaxx%40hotmail.com<http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/cherylandmaxx%40hotmail.com>
>>>> _______________________________________________
>>>> blindtlk mailing list
>>>> blindtlk at nfbnet.org
>>>> http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org
>>>> To unsubscribe, change your list options or get your account info for
>>>> blindtlk:
>>>> http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/davidandloristayer%40verizon.net
>>>
>>> Each day is a precious gift.
>>> David R. Stayer,  LCSW-R
>>>
>>> _______________________________________________
>>> blindtlk mailing list
>>> blindtlk at nfbnet.org
>>> http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for
>>> blindtlk:
>>> http://www.nfbnet.org/mailman/options/blindtlk_nfbnet.org/b.schulz%40sbcglobal.net
>>
>>
>> _______________________________________________
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>> http://www.nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
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>>
>>
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>
>
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> 02:34:00
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