[Blindtlk] can't send email using Microsoft Outlook and Gmail account

Steve Jacobson steve.jacobson at visi.com
Thu Apr 5 10:51:00 UTC 2012


Be sure that Authenticated SMTP is checked.  Also be sure SSL has been specified.  It is possible you had only one or the other specified.  On my GMail 
account, I am using port 587, so I'm not sure that is the problem.  I would think, though, that you would get an error, but it is possible that you are and it 
just isn't obviously displayed on the screen.

Best regards,

Steve Jacobson

-----Original Message-----
>From: blindtlk-bounces at nfbnet.org [mailto:blindtlk-bounces at nfbnet.org] On
>Behalf Of Chris Nusbaum
>Sent: Wednesday, April 04, 2012 9:09 PM
>To: National Association of Blind Students mailing list; Blind Talk Mailing
>List
>Cc: marvinvas at aol.com; pgradioman at hotmail.com; Josh Gregory; Gary Legates
>Subject: [Blindtlk] can't send email using Microsoft Outlook and Gmail
>account

>Hi everyone,

>I'm having a very frustrating problem with Microsoft Outlook 2010. I finally
>got it set up with my Gmail account and got it to receive emails. For some
>reason, it thought I was using the trial version of Microsoft Office (and I
>might well have been,) and wanted me to buy the full version. The funny
>thing is that I had bought Microsoft Office when I bought my laptop back in
>2010. I reentered the product key and reinstalled Office, and Outlook seemed
>to work. I then told it to receive emails by pressing control m, and that
>worked. The problem, however, is I can't send, reply, or forward emails. I
>tried both pressing control n and clicking on "new message" from the home
>tab on the virtual ribbons. Both of these methods did nothing; when I
>pressed control n, JAWS just said "control n" and did nothing, and when I
>clicked on new message from the ribbon, it just stayed in my Inbox. I went
>into my account settings, and noticed that my SMTP (outgoing mail
>server) port was set to 587, so I changed it to 465, as this was the port
>number which worked when I set my BrailleNote up to send and receive emails
>from my Gmail account, and my BrailleNote uses the same servers (POP and
>SMTP) to send and receive emails as Outlook. But even after this setting was
>changed, I still can't send email from my account using Outlook. Very
>frustrating and weird! Do any of you have any ideas as to how to fix this?
>I'm using the Gmail Web site to write this email, but I'd love to use
>Outlook, as I think it works very well and is easy to navigate using JAWS.
>So, any help would be greatly appreciated!

>Thanks,

>Chris

>--
>Chris Nusbaum

>"The real problem of blindness is not the loss of eyesight. The real problem
>is the misunderstanding and lack of education that exists. If a blind person
>has the proper training and opportunity, blindness can be reduced to a mere
>physical nuissence." -- Kenneth Jernigan

>Visit the I C.A.N. Foundation online at: www.icanfoundation.info for
>information on our foundation and how it helps blind and visually impaired
>children in MD say "I can!"

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