[Blindtlk] a JAWS problem

[Mike Freeman]

Does Chris *really* know his SMA has been upgraded? If so, it seems unusual
he couldn't just update to JAWS 14. He might want to call FS tomorrow.

Mike Freeman


-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Ringlein,
Ellen
Sent: Sunday, December 02, 2012 7:22 AM
To: Blind Talk Mailing List
Cc: blindtlk at nfbnet.org; support at freedomscientific.com
Subject: Re: [Blindtlk] a JAWS problem

Chris,
Have you tried re-initializing JAWS. This option is under the utilities menu
in JAWS.

Ellen
Sent from my iPhone

On Dec 1, 2012, at 2:11 PM, "Chris Nusbaum" <dotkid.nusbaum at gmail.com>
wrote:

> Hi everyone,
> 
> 
> 
>                I am having a problem with JAWS which I am hoping you 
> can help me with. I recently upgraded from JAWS 12 to JAWS 13 and have 
> downloaded version 13 to my computer. When our school system purchased 
> the JAWS upgrade, they told me my SMA was also upgraded. However, now 
> when I turn JAWS on on my home computer, a dialogue comes up saying 
> that my current authorization is for an earlier version and asking if 
> I want to activate my software. When I click the OK button, the 
> activation dialogue comes up and asks me to choose whether I want to
update the authorization or run as demo.
> Clicking the update authorization button brings up the prompt to type 
> in my authorization code. This number is already filled in, so (as per 
> instructions from the dialogue box) I click next. A message then comes 
> up telling me to wait while a license code is retrieved. A few seconds 
> later, JAWS says that my activation has been successfully completed. 
> When I click the finish button, the original dialogue about my current 
> authorization being for an earlier version comes up again, but this 
> time when I click OK I'm brought back to the regular JAWS window.
> 
> 
> 
>                It would make sense that I had to go through this 
> process if I was activating my new JAWS version for the first time. 
> However, this is not the case, as I did all this when I first upgraded
JAWS on this computer.
> But this is happening every time I turn my computer on. In addition, 
> even after I go through the activation process, JAWS still runs in 
> 40-minute mode as if I were running it as a demo. Does anyone have any 
> idea as to why this could be happening and how to fix it so the full 
> version of JAWS 13 will run on this computer? Any help would be 
> greatly appreciated. I am also copying Freedom Scientific technical 
> support on this note, so hopefully they will get back to me on Monday 
> if the problem hasn't been fixed before then. I just knew that FS 
> wouldn't be open again until Monday, so I am posting this question to 
> the list in the hopes that I will be able to fix the problem sooner rather
than later.
> 
> 
> 
> Thank you,
> 
> 
> 
> Chris Nusbaum
> 
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