[BlindTlk] An Aira question.

[Bryan Schulz]

Hi,

Do you have to already purchase a paid plan to get help while trying to fill
out an application with jaws?
Bryan


-----Original Message-----
From: BlindTlk <blindtlk-bounces at nfbnet.org> On Behalf Of Bernadetta via
BlindTlk
Sent: Wednesday, January 16, 2019 7:11 PM
To: blindtlk at nfbnet.org
Cc: Bernadetta <bernadetta_pracon at samobile.net>
Subject: Re: [BlindTlk] An Aira question.

Judy,
Yes. An AIRA agent would be able to remotely access your computer using an
application called TeamViewer. They operate your computer with their mouse
while your screen reader is on, so you know exactly what they're doing. then
they just log out and you're all set.
I do this all the time for work as needed.
AIRA has a guest offer that allows you to log in and talk to an agent for
free if it's an issue of accessibility using the JAWS screenreader or any
other... What are they called now? Formerly freedom scientific products.
Anyway, yes. I use this all the time and it's very convenient and helpful.
I recommend that option far more than the microsoft support option. I don't
really know if they would be able to effectively help you with this.

Best,
Bernadetta P

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