[Colorado-Talk] Hotline phone #s for Uber & Lyft Service Animal denials

Sat Feb 11 14:22:01 UTC 2023

Actually when you open the screen shot in the camera roll, VO reads the information on the screen. I have been doing this for about a year now. When the Uber or Lyft app tells me the driver is about 2 minutes away, I take the screen shot. Then I delete it later if I do not need it. HTH

Steve Cook

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From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Sandy Schleich via Colorado-Talk
Sent: Thursday, February 9, 2023 5:20 PM
To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org>
Cc: Sandy Schleich <saschleich7 at gmail.com>
Subject: Re: [Colorado-Talk] Hotline phone #s for Uber & Lyft Service Animal denials

I love this idea there’s only one issue I can see with it. If a person using this is blind, yes, they can take a screenshot, but they are not going to be able to read the screenshot to give the person they call the information that they request as the make model, license plate, etc. of the vehicle. There needs to be another way that this information can be given to these companies when a blind person calls because of a ride rejection.

Sandy Schleich

On Feb 8, 2023, at 7:41 PM, Robert E Lee Ii via Colorado-Talk <colorado-talk at nfbnet.org <mailto:colorado-talk at nfbnet.org> > wrote:

 From:Jamie Lee <jamie at cpwd.org <mailto:jamie at cpwd.org> >

Just wanted to share this. I'm sure we know a few people who need these phone numbers.

Uber just announced 1-833-715-8237 phone number for people with Service Animals who are denied service. Employees are trained to handle such calls. This line is active now 24/hours a day in both the U.S. and Canada. This is only for Service Animals issues. Please share it widely.

for Lyft:
Dedicated Service Dog Hotline:
844-554-1297

It has been suggested that when making a reservation, once your ride is confirmed, that you take a screen shot of the info providing the driver’s name, make, model, and color of vehicle along with license plate number. If you are denied service, you need to call the hotline immediately and provide the information for the driver so that the incident is rectified. They apparently reverse the charges and will order you a new ride. For those who have been regularly denied, some have called this number within a few minutes of their driver arriving so that if denied, the company can make contact with that driver and resolve the issue. I hope this extra information is helpful to the many guide dog users who use lift as their ride share. 

-- 

Jamie Lee

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