[Colorado-Talk] Temporary Issue Affecting Some JAWS and Fusion Features

[Curtis Chong]

Greetings:
 
See the following notice from Vispero about a temporary problem experienced by many JAWS users.
 
Kind regards,
 
Curtis Chong
 
 
From: Vispero Training <donotreply at wordpress.com> 
Sent: Friday, September 4, 2026 3:36 PM
To: chong.curtis at gmail.com
Subject: Temporary Issue Affecting Some JAWS and Fusion Features
 


A recent Microsoft update is changing how accessibility support is enabled for applications that use certain Microsoft web technologies. As a result, JAWS may not receive the information it needs… 



	






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 <https://training.vispero.com/temporary-issue-affecting-some-jaws-and-fusion-features/> Temporary Issue Affecting Some JAWS and Fusion Features 

 


	
By Elizabeth Whitaker on September 4, 2026
 





A recent Microsoft update is changing how accessibility support is enabled for applications that use certain Microsoft web technologies. As a result, JAWS may not receive the information it needs from these applications, causing some features to provide no speech or braille.
 



This may affect:
 


*	JAWS Results Viewer
*	OCR Viewer
*	Picture Smart
*	Message Center
*	New Outlook
*	Microsoft Copilot 365
 



The issue is not currently observed in web browsers such as Chrome, Edge, and Firefox.
 




Workaround

 



If you find that JAWS is not working as expected in web-based apps, toggle the Touch Cursor on and off again for JAWS to resume speaking normally. To enable the Touch Cursor, press SHIFT+NUM PAD PLUS if using Desktop keyboard layout and CAPS LOCK+SHIFT+SEMICOLON if using Laptop keyboard layout. To toggle it off and return to the Virtual PC Cursor, press NUM PAD PLUS twice quickly (in Desktop layout) or hold CAPS LOCK and press SEMICOLON twice quickly in Laptop layout.
 



If the content still does not respond as expected, press F5 to refresh the page or application content.
 



Vispero is working directly with Microsoft to investigate the issue and determine the appropriate fix. We will provide additional information when it becomes available.
 

	
 





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