[Ct-nfb] not accessible website

[Justin Salisbury]

Joyce:

Please accept my apologies for taking six or more weeks to get back to you.

I am familiar with the LL Bean website and struggle to access it with JAWS myself.  This problem can either be assigned to JAWS or the website itself.  I will not call myself an AT expert, but I have been using JAWS on a daily basis since September, 2012, when I began my training at the Louisiana Center for the Blind.

We can write to LL Bean asking them to make their website accessible and explaining that their choice not to make it accessible leads to a lower likelihood of blind people shopping with them.  We can recommend that LL Bean reach out to our national headquarters in Baltimore (410-659-9314) for assistance in making it accessible.

If you'd like, you could also call our national headquarters to ask the very question you posed on this list.

Yours,

Justin Salisbury

From: Ct-nfb [mailto:ct-nfb-bounces at nfbnet.org] On Behalf Of Blindhands at aol.com
Sent: Tuesday, January 14, 2014 5:35 PM
To: ct-nfb at nfbnet.org
Subject: [Ct-nfb] not accessible website

Have you ever purchased anything from L.L. Bean Company?  Well I went on their website today and tried to fill out their New Registration form for new online accounts and I could not do it.  JAWS would not recognize the page it brought me to.  I learned after speaking with them that it does not bring you to another page for this part, but is a drop down.  So after speaking to 2 folks they basically advised me that I could not do it, but I could place my order as a non registered customer.

I did place an order by calling up and doing it over the phone.  It was a bit harder doing it that way as I wanted to order more then one thing and had to switch back and forth between item website pages.

I asked the technical people I spoke with to please pass on the word that this is not accessible by the blind using a screenreader.

What else can we do?

Joyce Kane
www.KraftersKorner.org<http://www.krafterskorner.org/>
Blindhands at AOL.com<mailto:Blindhands at AOL.com>
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