[Ct-nfb] Cardtronics ATM testing prog

[Gary Allen]

 *If anyone is interested in testing ATMs  please contact me.  Below  is
the  information  that  you  need  please  get  back  to  me  if  you  are
interested in  helping. *
*The National Federation of the Blind’s Cardtronics ATM Testing Program*



Thank you for supporting the NFB’s Cardtronics ATM testing program. This
nationwide testing will be a critical tool for measuring Cardtronics’
compliance with its settlement agreement with the NFB and is the
culmination of years of work and advocacy for equal access to Cardtronics
ATMs.



*Participants:*  All NFB affiliates are invited to participate in the
testing. Each affiliate will be provided the opportunity to test at least
eleven ATMs this fall. The ATM testing will be very different from NFB’s
current rideshare testing program, in that here we’re looking for a small
pool of pre-determined testers to evaluate specific, assigned ATMs. Each
NFB affiliate president is asked to identify testers for his or her state,
district, or territory; an affiliate may choose to have only one tester or
up to eleven different testers who each evaluate one ATM. Fortunately,
Cardtronics ATMs are plentiful, and we should be able to identify ATMs
within testers’ preferred zip codes, to make testing as convenient as
possible.



*Testing Process:* Each NFB tester will be provided with the location of
one or more Cardtronics ATMs and will be asked to record his or her
findings on the NFB’s online ATM testing questionnaire. Specifically,
testers will need to note any ATM errors or error messages, describe any
ATM malfunctions, and confirm that:

   -

   The headphone jack, card insertion slot, cash dispenser, and receipt
   chute are marked with Braille,
   -

   There are Braille instructions for initiating the speech mode,
   -

   Voice guidance begins in English upon insertion of the headset into the
   headphone jack,
   -

   The user can control the volume,


   -

   Voice quality is reasonably understandable,


   -

   A balance inquiry and cash withdrawal can be completed using voice
   guidance,
   -

   Voice guidance provides both a transaction summary and confirmation that
   the transaction is completed, and
   -

   Voice guidance instructs the user to remove the headset.



This testing to ensure that blind individuals have full and equal access to
Cardtronics ATM services is an important project for the NFB. It will
require testers to give serious time and attention in a formal way to the
testing processes and to document the results of their tests in a specific
manner. The NFB intends to provide instructions and support to testers. The
NFB will also provide grants to affiliates whose testing efforts are
successful.

*Timeframe: *Testing will commence on September 1, and we ask that testing
be completed by October 15, 2017. This will allow NFB a two-week window
with which to resolve any issues before the settlement agreement’s mandated
testing completion date of October 31, 2017. It is possible that affiliates
will be offered additional testing opportunities during this two-week
window in late October.

*Next steps:* Please identify a tester or testers for your affiliate. Prior
to August 15, please send Valerie Yingling (vyingling at nfb.org) the
following tester information:

   -

   Name,
   -

   Email address,
   -

   Phone number, and
   -

   Preferred zip code.
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