[CT-NFB] Department of Social Services Website Inaccessible for Blind Clients

[Jen]

I would like to bring up a matter of great concern to me because I need your help on how to proceed.
I am a client of the Department of Social Services (DSS), and their site is inaccessible. One issue has been resolved for me but not others. One issue remains unresolved.
First, they have a CAPTCHA to create an account which has no accessible alternative. I could only have a DSS worker create an account for me when I brought up the fact CAPTCHA inaccessibility is a violation of the ADA. Before that, I was told by IT the CAPTCHA design was just the way their site was and to get sighted assistance. I refused. I do not believe blind clients should have to rely on sighted assistance to creat their own accounts, especially when accessible account creation and CAPTCHAs are possible. I have seen both and told DSS this.
Now to the second, unresolved issue. Their benefit renewal forms are designed so a blind person can't press on the "Next" button with a screen reader after filling out their basic information. When you press the "Next" button, nothing happens. I tested it with Narrator but to no avail. So I have to get sighted assisntace every three months to renew my benefits on paper.
I'm sure I'm not the only blind DSS client in the state.
Thank you for your assistance.
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