[CT-NFB] Fw: Department of Social Services Website Inaccessible for Blind Clients

Wed Nov 2 22:53:46 UTC 2022

Greetings,

Below I am attaching a link to file a complaint on Connecticut website
accessibility. Under their own policy, you WAP, they are obligated to
provide independent non-visual access to the website.
My recommendation is to fill out this accessible complaint form and then
follow up with a phone call to attorney generals office and explain the
accessibility issues. You may also want to send an email directly to the
attorney generals office. Paperwork/paper trail are always good to have. I
believe those two would yield fastest results and resolving this matter.

https://www.surveymonkey.com/r/M8XWWCN?Acc=true&SourceUrl=https://authoring-stage.ct.egov.com/DSS?back=https%3A%2F%2Fwww.google.com%2Fsearch%3Fclient%3Dsafari%26as_qdr%3Dall%26as_occt%3Dany%26safe%3Dactive%26as_q%3Dfind+website+for+department+of+social+services+in+Connecticut%26channel%3Daplab%26source%3Da-app1%26hl%3Den

On Wed, Nov 2, 2022 at 11:46 AM Maryanne Melley via CT-NFB <
ct-nfb at nfbnet.org> wrote:

> Hello Jen,
>
>
>
> The NFB has been working with our representatives in Washington DC to try
> and remedy inaccessible websites such as the one from DSS that you are
> dealing with. No one person will be able to take care of this problem. You
> most definitely should not need sighted assistance to be able to use any
> website. Like many things for the blind equality is a continuous battle.
> Your issue has been brought to the attention of the NFB National office.
> Once I hear back from then I will email you privately and let you know what
> you can do to help your cause.
>
>
>
> Best Regards,
>
>
>
> Maryanne Melley
>
> President
>
> National Federation of the Blind of Connecticut
>
> 860-212-5549
>
> maryanne.melley at gmail.com
>
>
>
> Together with love, hope, and determination, we transform dreams into
> reality
>
>
>
> *From:* CT-NFB <ct-nfb-bounces at nfbnet.org> *On Behalf Of *Jen via CT-NFB
> *Sent:* Tuesday, November 1, 2022 9:32 PM
> *To:* ct-nfb at nfbnet.org
> *Cc:* Jen <spiderweb1 at sbcglobal.net>
> *Subject:* [CT-NFB] Fw: Department of Social Services Website
> Inaccessible for Blind Clients
>
>
>
> I meant to send this reply to the whole list. Sorry!
>
>
>
> ----- Forwarded Message -----
>
> *From:* Jen <spiderweb1 at sbcglobal.net>
>
> *To:* Phillip A. Magalnick <philmag at optonline.net>
>
> *Sent:* Tuesday, November 1, 2022 at 09:30:35 PM EDT
>
> *Subject:* Re: [CT-NFB] Department of Social Services Website
> Inaccessible for Blind Clients
>
>
>
> I can procure sighted assistance, and my assistant writes the info on
> paper and mails it in. But I do not believe blind clients should have to do
> this.
>
> On Tuesday, November 1, 2022 at 08:27:48 PM EDT, Phillip A. Magalnick <
> philmag at optonline.net> wrote:
>
>
>
>
>
> I am very sorry to hear this.
>
> If you are unable to find anyone to assist you, please  contact me and
> perhaps I could help.
>
> Phil
>
>
>
>
>
> Phillip A. Magalnick,JP
>
> Mobile 203–912-5783
>
> Justice of the Peace,CT
>
> Certified, Connecticut ADA Coordinator
>
> Chairman, Connecticut State Rehabilitation Council,DOADS-BESB
>
> Chairman, City of Stamford ADA Advisory Council
>
> Member, Stamford Vision Zero Community Advisory Committee
>
>
>
> Founding member, Member, City Of Stamford IDEASS Council
>
>
>
> Get Outlook for iOS <https://aka.ms/o0ukef>
>
>
> ------------------------------
>
> *From:* CT-NFB <ct-nfb-bounces at nfbnet.org> on behalf of Jen via CT-NFB <
> ct-nfb at nfbnet.org>
> *Sent:* Tuesday, November 1, 2022 3:19 PM
> *To:* ct-nfb at nfbnet.org <ct-nfb at nfbnet.org>
> *Cc:* Jen <spiderweb1 at sbcglobal.net>
> *Subject:* [CT-NFB] Department of Social Services Website Inaccessible
> for Blind Clients
>
>
>
> I would like to bring up a matter of great concern to me because I need
> your help on how to proceed.
>
>
>
> I am a client of the Department of Social Services (DSS), and their site
> is inaccessible. One issue has been resolved for me but not others. One
> issue remains unresolved.
>
>
>
> First, they have a CAPTCHA to create an account which has no accessible
> alternative. I could only have a DSS worker create an account for me when I
> brought up the fact CAPTCHA inaccessibility is a violation of the ADA.
> Before that, I was told by IT the CAPTCHA design was just the way their
> site was and to get sighted assistance. I refused. I do not believe blind
> clients should have to rely on sighted assistance to creat their own
> accounts, especially when accessible account creation and CAPTCHAs are
> possible. I have seen both and told DSS this.
>
>
>
> Now to the second, unresolved issue. Their benefit renewal forms are
> designed so a blind person can't press on the "Next" button with a screen
> reader after filling out their basic information. When you press the "Next"
> button, nothing happens. I tested it with Narrator but to no avail. So I
> have to get sighted assisntace every three months to renew my benefits on
> paper.
>
>
>
> I'm sure I'm not the only blind DSS client in the state.
>
>
>
> Thank you for your assistance.
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>
-- 
Honorata V Kazmierczak
NFBsouthwestCT at gmail.com Board Member
TheBlindVoices at gmail.com CoFounder
Access-4-All Committee Member
860-620-3128
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