[Diabetes-talk] Heads up on Dexcom app update.

Wed Oct 5 12:42:30 UTC 2016

Bern,

I understand where you are coming from, but so much is accessible on smart phones nowadays, for both blind and sighted users. Several apps allow me to do things independently like the KNFB Mobile app and the money reader app, which is much, much faster than the iBill money reader. Personally, if a company wants to make a device accessible through an app, I have no problem with it, However, I typically carry my phone with me everywhere. I'm not on it much in terms of social media or anything, but I do tend to carry it everywhere, including the bathroom or in the bedroom. So it wouldn't be a problem for someone like me to keep it nearby if the app required. The problem for me is when updates change the accessibility of the app. This is what discourages me from the Dexcum right now. Though I could really use a CGM, I hate to invest in something that could potentially become inaccessible in the future. But to be honest, no company seems interested in making diabetic technology accessible, so if it can be done through an app, I'm all for it. This would be amazing for pumps if an app were created, much like the CGM. But as we all know, no one currently has made diabetic equipment accessible except for the Prodigy meters. Plus, I think apps are the wave of the future, whether we like it or not.

Bridgit

-----Original Message-----
From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Bernadette Jacobs via Diabetes-Talk
Sent: Wednesday, October 05, 2016 6:39 AM
To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
Cc: Bernadette Jacobs <bernienfb75 at gmail.com>
Subject: Re: [Diabetes-talk] Heads up on Dexcom app update.

You know Veronica, you described exactly why and how I refuse to use the decks calm… I would actually be more pleased with the device or something that doesn't depend on the use of my phone. We should be able to have devices that work independently without having to worry about oh!! This thing doesn't work with my phone. I won't be able to use it. No, that's not acceptable to me When my phone has to take me to the bathroom so that I can use it, wash my hands, does every other thing, it becomes not smart. To me, that's carrying this to the extreme. I don't want to have to use my meter or any other thing with my phone. I don't want them to be dependent on my phone.

Bern

Sent from my iPhone

> On Oct 4, 2016, at 3:16 PM, gary melconian via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> Thanks for point this out.so how in  the hell are we goin ot get his 
> stuf ot work. I alrad y have I os 10 on my I OS device in which I plan 
> on using the dexcom on .
> 
> -----Original Message-----
> From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On 
> Behalf Of Veronica Elsea via Diabetes-Talk
> Sent: Tuesday, October 4, 2016 11:54 AM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
> Subject: [Diabetes-talk] Heads up on Dexcom app update.
> 
> Hi everyone!
> First, to those using the Dexcom, if you have not yet updated the app, 
> look out! To the rest of us, here's why we really need to get these 
> companies to use standard practices in creating their apps, especially 
> for medical devices because we're always going to be just one update away from trouble!
> Here's what happened. I updated the Dexcom app as well as my phone to 
> iOS 10. Not happy about that one, but that's a different list. <grin> 
> I then had to pair a new transmitter. Once I did that, I waited 
> through the two-hour sensor warmup and got the notification, tap to enter first BG.
> I tapped and entered the number as usual. Then I hit save. I got the 
> confirmation message, is this correct? At this point, like before I 
> found, save button and double-tapped. Nothing happened. I still had 
> the same question, a number pad and a very goofy looking screen. After 
> spending an hour on the phone with tech support, uninstalling the app, 
> reinstalling the app, all of that when I really wanted to be snuggled 
> up in bed, my hubby happened to get up and noticed the problem. It 
> seems that Dexcom isn't using standard controls and that confirmation message is kind of a pop over layer.
> VoiceOver is actually seeing two different save buttons, even though 
> the sighted people only see one. So the real save button is down 
> amidst the numbers, between the two and the five. VoiceOver is just 
> seeing these ghost images from things that used to be there. We did 
> figure out that the engineers knew about this too. I gave them quite 
> an earful about fixing this and how they should have used standard Apple app creation methods.
> The only thing I've noticed about this update is that the widget now 
> appears in the notification section. Oh wait, take that back. It 
> appeared earlier but not now. Sheesh!
> So okay, I've figured out how to get around this till they fix it, if 
> they do. But really? I sure hope it doesn't get any junkier with future updates.
> This was the sort of problem with the IBGStar app as well. 
> Non-standard stuff. We're never quite out of the woods, are we!
> Veronica
> 
> 
> "Guide Dogs, First Hand", Veronica Elsea's classic album is now 
> available on iTunes, along with other music from her and from the Guide Dog Glee Club.
> To learn more, visit:
> http://www.laurelcreekmusic.com
>                 Veronica Elsea, Owner
> Laurel Creek Music Designs
> Santa Cruz, California
> Phone: 831-429-6407
> 
> 
> 
> 
> 
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