[Diabetes-Talk] G6 finally ordered

[Dan]

Hello,
Is this system completely accessible for a totally blind diabetic?
Thanks.


Danny

> On Dec 19, 2019, at 9:57 AM, Doula Jarboe via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> Hi All, I hope everyone is enjoying the holiday season. Back on the
> 9th, my transmitter was up for replacement, and I was told I could
> upgrade to the G6. Yay! Finally! So I called on the 9th and I was told
> I needed a new prescription from my Doctor. I got that going and
> called back on Wednesday. They went through the questions with me and
> I thought things were moving forward. I was told if nobody had
> contacted me within 3 business days to call them back.
> So I called on Monday, and apparently all that got recorded from
> Wednesday was that I had called, nothing about questions being
> answered or anything being done. So, we went through the questions
> again, which by the way they are still doing the stupid only use the
> receiver requirement question. Which I protested both times, the
> second time the guy said they knew people were using other devices and
> didn't know why that question was still being asked. On Monday it was
> discovered that Dexcom for some strange reason had been billing Humana
> instead of Medicare, Medicare hadn't been billed since May. So they
> had to reactivate my Medicare account. Yesterday I got an email saying
> my order was ready they just needed a comfirmation from me, so I
> called. Went through customer service checking my documentation then
> got bounced to a Medicare team person. Said person proceeded to tell
> me that I would no longer be getting my supplies through Dexcom but
> through Wallgreens.  By this time I felt like I was about ready to
> strangle someone.  I sent a message to the Diabetes educater who works
> with my endo, and apparently she knew who to call and how to get
> things straightened out.  Because not too much longer after that I got
> a call from Dexcom and they said I would still be ordering my supplies
> through Dexcom, they didn't know where the Walgreens thing was coming
> from.  So they got my order all set up and ready to go.  They didn't
> place it until today, because today was when the sensors were due for
> refill.  I got a call earlier and was told that my order had been
> placed.  And that it should arrive within the next week.  I'm not sure
> how Christmas is going to interfer with that.  Although usually once
> something gets shipped from them, it gets here pretty quickly.  I have
> one more G5 sensor that I will start on Saturday, and hopefully my G6
> stuff will show up before that runs out.  Although, once all the run
> around started happening, I had a feeling I might end up with some
> downtime, unfortunately.  I swear, make any changes with this company
> and it's like pulling teeth to try to get things going correctly.  I'm
> so looking forward to resting my fingers and not having to worry about
> taking tylenol screwing things up.
> Doula
> 
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