[Diabetes-Talk] Dexcom update.

[Veronica Elsea]

Doula, personally, I think a punching bag ought to come with the kit. <grin>

First, one suggestion for wearing it, especially if you're small. I really
would suggest you wear them on your belly. There's more room there and
things don't get moved around like your arms. In addition, the surface is
flatter and the tape will go down better. 
As for the rest of it, yesterday was the first I've heard of my account
manager as well so I guess there will be a bunch of us making phone calls on
Monday. It's just weird. Before the G6 came out in June, this was a
wonderful, well-run company. It was fairly easy to get through on the phone
and all of this current disorganized nonsense just wasn't happening. My
money's on a new marketing person high up somewhere. I've already figured
out that my local rep is useless. And in your case, how in the world could
they not recognize your Medicare if you did get the original order? Good
grief! I wish I had more specific answers for you because if that were the
case, I'd have them for me too. I've threatened to report them to the state
insurance commissioner and attorney general for fraud because they weren't
delivering the product they promised. That line did get me higher up the
food chain. Let's touch base here and see if any of us have any luck on
Monday. All I can say is, I'm glad I'm not alone here.
Veronica


"Guide Dogs, First Hand", Veronica Elsea's classic album is now available on
iTunes, along with other music from her and from the Guide Dog Glee Club. 
To learn more, visit:
http://www.laurelcreekmusic.com
                Veronica Elsea, Owner
Laurel Creek Music Designs
Santa Cruz, California
Phone: 831-429-6407


-----Original Message-----
From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of
Doula Jarboe via Diabetes-Talk
Sent: Saturday, February 09, 2019 12:07 PM
To: Diabetes Talk for the Blind
Cc: Doula Jarboe
Subject: Re: [Diabetes-Talk] Dexcom update.

 Sounds like we have a party going on where Dexcom is concerned. I'm
not a happy customer right now either. So, I finally got to the point
of actually needing to place my first order of sensors. I went to my
account online and it said I couldn't order them online. My
transmitter wasn't registered or some such. It said I could request
someone to contact me. So I did that, and guess what I still haven't
been contacted. The next day I called to place an order over the
phone. Meanwhile, I'm inserting the last sensor I have. So I'm told
that I can't place my order, my Medicare has to be reinvestigated for
coverage. That this is something that happens annually. Really? This
is news to me. Call back tomorrow and we'll get your order finished.
Call back the next day, well your Medicare wasn't recognized by the
system so now it has to be done manually, that takes 7 to 10  days.
OK, what do I do about not having sensors in the meantime? I may or
may not have been able to get a complimentary sensor, but that was
never completely clear. I got a name and phone number of someone to
contact directly, which I'll try on Monday. Meanwhile, the sensor I
did have, the adhesive got screwed up and it fell out. Seems like
there's one good spot that I can use for a couple of weeks with no
problems. But then my skin gets irritated and it needs a break. I'm a
small woman, so it's difficult to move down the arm without having too
much arm movement impact the sensor staying put. And the back of my
right arm, I just don't think, and it gets moved enough that the
sensor gets knocked out. I call tech support right away, but even with
overnight shipping it probably won't get here until Monday. And once
that one is used, if I don't have some kind of resolution, I'll be
back to where I am right now. Without a CGM and relying on a normal
meter. Which is driving me nuts. I can do it, I just don't like it
very much. I'm really hoping that with the G6 whenever Medicare gets
around to covering it won't be such a pain in my posterior.  I did get
hold of my Diabetes educater and whatever they have to do doesn't seem
to involve any paperwork for my doctor.  She did get the local
representative for Dexcom involved, so maybe that will light a fire
somewhere.  But ugh!  I wish there was a smoother system, or someone
actually knew what they were doing or something.  Anyone with this
kind of experience or advice that would be really helpful.
Doula

_______________________________________________
Diabetes-Talk mailing list
Diabetes-Talk at nfbnet.org
http://nfbnet.org/mailman/listinfo/diabetes-talk_nfbnet.org
To unsubscribe, change your list options or get your account info for
Diabetes-Talk:
http://nfbnet.org/mailman/options/diabetes-talk_nfbnet.org/veronica%40laurel
creekmusic.com