[Diabetes-Talk] more frustrations

[Jude DaShiell]

It can sometimes help just after connecting to document the date and
time of your call and destination of your call and identify yourself and
ask who you're speaking to now and write that name down along with
what's being requested and what you get as a response.  On a subsequent
call repeat this procedure and before making any request for assistance
fill the person on the other end of the line on all earlier calls to
resolve this issue including each earlier person you talked with before
you got this new person.  Phone calls are likely recorded and personnel
giving out incorrect information at a company can then more easily be
located and given better training or correction whichever is
appropriate.  Also preservation of a written record makes it easier to
file written complaints with the company and/or any external agencies
with an interest in that company's performance.

On Fri, 15 Feb 2019, Veronica Elsea via Diabetes-Talk wrote:

> Date: Fri, 15 Feb 2019 19:54:28
> From: Veronica Elsea via Diabetes-Talk <diabetes-talk at nfbnet.org>
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
> Subject: Re: [Diabetes-Talk] more frustrations
>
> Oh Doula, I'd give anything to know what is wrong with this company right
> now. Every time I fight with them, someone says, no excuse for this, someone
> else says, we have this process, someone else says, oh tomorrow, and on and
> on till I want to punch someone. As for their quality control, ummm, isn't
> that the wrong title anyway? I have no idea what they do over there other
> than delay orders going out. They must be partying along with the people in
> the returns department because now I'm being told it might take two more
> months to give me my $260 back for the transmitter they incorrectly made me
> buy. Frankly, I think everyone who has put up with them over the past few
> months should receive a free box of sensors as compensation for their
> nonsense and I've said that. Honestly, I want the phone number of the
> company President. Haven't found it yet. I can't stand how casually they
> tell us that our sensors will be late. I usually hand them some ridiculous
> overly dramatic line like okay, if I die I'll just tell my family to call
> you. I don't care any more. I just say whatever comes into my head. They've
> earned that response. I can't even try to find a good place to write a
> review online.
> And of course, the crazy part is that I really love the product.
> Unfortunately they know they have me there. I wish I could find out what
> leveridge we have. I did threaten to report them to our attorney general's
> fraud department once. That didn't bother anyone. Did you ever get hold of
> your account manager? The number they gave me was wrong. And when I talked
> to someone the next day they said, oh, he handles the Medicare accounts, not
> yours. And then I found out that they never actually completed my benefits
> check a month ago. I hope life at the factory is better than this.
> I realize I'm not actually answering any of your questions but you sure have
> company here. If I get any new brain storms, I'll surely post them here.
> Hang in there and please accept my e-hug.
> Veronica
>
>
> "Guide Dogs, First Hand", Veronica Elsea's classic album is now available on
> iTunes, along with other music from her and from the Guide Dog Glee Club.
> To learn more, visit:
> http://www.laurelcreekmusic.com
> ????????????????Veronica Elsea, Owner
> Laurel Creek Music Designs
> Santa Cruz, California
> Phone: 831-429-6407
>
>
> -----Original Message-----
> From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of
> Doula Jarboe via Diabetes-Talk
> Sent: Friday, February 15, 2019 1:44 PM
> To: Diabetes Talk for the Blind
> Cc: Doula Jarboe
> Subject: [Diabetes-Talk] more frustrations
>
> Hi All,
>  So I'm a bit baffled by this system. Monday I got a call saying that
> whatever the issue was got straightened out so I could place my order.
> It would take a couple days to process and then 3 days for the
> shipment to arrive. I was hopeful I'd get more sensors before the
> current one runs out on Monday. As of Wednesday I hadn't received or
> heard anything so I've been calling dayly. Yesterday I was told that
> quality review should get it dealt with whatever they have to review
> and they should be shipped today. Which would have meant them not
> arriving until Thursday of this coming week since Monday's a holiday.
> Just just got off the phone, and apparently a month and a half is long
> enough for Medicare to deactivate my account.. Here's what I don't
> get, if they had to varify with Medicare that they would cover my
> sensors to begin with, then why was my account deactivated? May I
> strangle someone please? Now, God only knows how long it'll be before
> I get my next order. My Diabetes educater is trying to find some
> spares for me somewhere so I can have some backups. So maybe she'll
> come through for me before these things arrive, but this is just so
> aggravating. Please don't tell me I'm going to have this kind of an
> experience every time I try to order more sensors. Thanks for
> listening.
> Doula
>
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>
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