[Diabetes-Talk] Dexcom app update.

[Patricia Maddix]

I am still running iOS 13.7 because Dexcom told me a few weeks ago that people were having a lot of connectivity problems running it on 14. Are usually end up waiting till about February to update to the latest operating system each year just because of the Dexcom app. I am using the Dexcom G6 version 1.8 and have not noticed any difference in how it works. Dexcom did tell me that the warning That they are in the process of testing the app is going to continue to show up on a regular basis because they say they are always testing the system. I do find that sometimes when the warning comes up and I flip to the right to find the continue button that voiceover will not read it and even a sighted person cannot tap on that continue button until I turn voiceover off. I have tried closing the app several times and sometimes that makes it work properly. I have a tiny bit of vision And have noticed that sometimes when that warning is up there and I’ll put my finger on the screen at that point that it actually reads me my blood sugar instead of reading the warning that’s usually when I have the trouble not being able to clear it. I also have Dexcom follow app on my phone which shows the graph and your blood sugar but does not allow you to do anything else however, I do not have any trouble clearing the warning from that app.
Did you try powering your phone completely off and then turning it back on again? I have found that this frequently helps apps to start responding properly again when nothing else seems to work.
Patricia

Sent from my iPhone

> On Dec 26, 2020, at 6:56 PM, Bridgit Kuenning-Pollpeter via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> No, I've not had this problem since doing the update. Yes, I get the app is
> being tested message from time to time, but you just swipe to the clear
> button. But I've been getting this message for years now with Dexcom.
> Otherwise, fingers crossed, no other issues. With the current Dexcom update,
> I have discovered logging past data is slightly different when in-putting
> the time. It used to be simpler, and it's a little tedious now. So, if you
> don't log something immediately, you have to deal with this, but once you
> know how to do it, it's fine.
> 
> Sorry you're experiencing problems. Personally, I have not, but it's
> frustrating when these things happen.
> 
> Bridgit
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Veronica
> Elsea via Diabetes-Talk
> Sent: Saturday, December 26, 2020 7:33 PM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
> Subject: [Diabetes-Talk] Dexcom app update.
> 
> Hi everyone.
> I was wondering if any of you have done the update to version 1.8 like I
> just did. What a mess! It said that it supported the iOS 14 widget and some
> other stuff that I didn't want. Well, on my phone, because of Dexcom, I'm
> still running 13.7. So with the new update, what pops up first? Okay, the
> dialog about what's new. The close button didn't close the dialog until I
> closed the app and came back in for the fourth time. Then, oh look! Warning!
> Dexcom is in the process of testing this app with the latest version, etc.
> Wait a minute! If I am running 13.7 and you work with 14, umm, what am I
> missing? I spent the next 20 minutes trying to escape the stupid warning.
> They've also changed their web site too. It used to be so easy to go on and
> find out which devices and software were compatible with the latest app, but
> boy, not any more. Every time you go there, first choose your country, then
> your language. Then you choose the type of device and go a couple more
> layers down. I never did find the place where it would tell me the latest
> version of iOS it would work with.
> I'm rather disappointed with the loss of the ease of getting information.
> And boy am I sick of that stupid warning!
> Anyway, just wondering if any of you had similar experiences. Oh, I have an
> iPhone 7.
> Thanks a bunch.
> Veronica
> 
> 
> "Guide Dogs, First Hand", Veronica Elsea's classic album is now available on
> iTunes, along with other music from her and from the Guide Dog Glee Club. 
> To learn more, visit:
> http://www.laurelcreekmusic.com
>                 Veronica Elsea, Owner
> Laurel Creek Music Designs
> Santa Cruz, California
> Phone: 831-429-6407
> 
> 
> 
> 
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