[Diabetes-Talk] Dexcom app update.

Sun Dec 27 13:04:24 UTC 2020

Hello All:

If you are experiencing the problem of not being able to find a button, here is one suggestion that has worked for me ...

1. Do a double toap at the very top of the screen;

2. Then with a three finger swipefrom the bottom of the screen swipe up;

3. Single swipe from the top of the screen to the right until you come to brightness and if it is showing zero, single finger swipe up to a level of 30-40 and that should solve most of the problems.

Worst comes to worst, turn the device off and then reboot the device.

You may still have to check the screen brightness.

Hope this tip helps.

Milton

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Patricia Maddix via Diabetes-Talk
Sent: Sunday, December 27, 2020 2:05 AM
To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
Cc: Patricia Maddix <pmaddix at comcast.net>
Subject: Re: [Diabetes-Talk] Dexcom app update.

I am still running iOS 13.7 because Dexcom told me a few weeks ago that people were having a lot of connectivity problems running it on 14. Are usually end up waiting till about February to update to the latest operating system each year just because of the Dexcom app. I am using the Dexcom G6 version 1.8 and have not noticed any difference in how it works. Dexcom did tell me that the warning That they are in the process of testing the app is going to continue to show up on a regular basis because they say they are always testing the system. I do find that sometimes when the warning comes up and I flip to the right to find the continue button that voiceover will not read it and even a sighted person cannot tap on that continue button until I turn voiceover off. I have tried closing the app several times and sometimes that makes it work properly. I have a tiny bit of vision And have noticed that sometimes when that warning is up there and I’ll put my finger on the screen at that point that it actually reads me my blood sugar instead of reading the warning that’s usually when I have the trouble not being able to clear it. I also have Dexcom follow app on my phone which shows the graph and your blood sugar but does not allow you to do anything else however, I do not have any trouble clearing the warning from that app.
Did you try powering your phone completely off and then turning it back on again? I have found that this frequently helps apps to start responding properly again when nothing else seems to work.
Patricia

Sent from my iPhone

> On Dec 26, 2020, at 6:56 PM, Bridgit Kuenning-Pollpeter via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> No, I've not had this problem since doing the update. Yes, I get the 
> app is being tested message from time to time, but you just swipe to 
> the clear button. But I've been getting this message for years now with Dexcom.
> Otherwise, fingers crossed, no other issues. With the current Dexcom 
> update, I have discovered logging past data is slightly different when 
> in-putting the time. It used to be simpler, and it's a little tedious 
> now. So, if you don't log something immediately, you have to deal with 
> this, but once you know how to do it, it's fine.
> 
> Sorry you're experiencing problems. Personally, I have not, but it's 
> frustrating when these things happen.
> 
> Bridgit
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of 
> Veronica Elsea via Diabetes-Talk
> Sent: Saturday, December 26, 2020 7:33 PM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
> Subject: [Diabetes-Talk] Dexcom app update.
> 
> Hi everyone.
> I was wondering if any of you have done the update to version 1.8 like 
> I just did. What a mess! It said that it supported the iOS 14 widget 
> and some other stuff that I didn't want. Well, on my phone, because of 
> Dexcom, I'm still running 13.7. So with the new update, what pops up 
> first? Okay, the dialog about what's new. The close button didn't 
> close the dialog until I closed the app and came back in for the fourth time. Then, oh look! Warning!
> Dexcom is in the process of testing this app with the latest version, etc.
> Wait a minute! If I am running 13.7 and you work with 14, umm, what am 
> I missing? I spent the next 20 minutes trying to escape the stupid warning.
> They've also changed their web site too. It used to be so easy to go 
> on and find out which devices and software were compatible with the 
> latest app, but boy, not any more. Every time you go there, first 
> choose your country, then your language. Then you choose the type of 
> device and go a couple more layers down. I never did find the place 
> where it would tell me the latest version of iOS it would work with.
> I'm rather disappointed with the loss of the ease of getting information.
> And boy am I sick of that stupid warning!
> Anyway, just wondering if any of you had similar experiences. Oh, I 
> have an iPhone 7.
> Thanks a bunch.
> Veronica
> 
> 
> "Guide Dogs, First Hand", Veronica Elsea's classic album is now 
> available on iTunes, along with other music from her and from the Guide Dog Glee Club.
> To learn more, visit:
> http://www.laurelcreekmusic.com
>                 Veronica Elsea, Owner
> Laurel Creek Music Designs
> Santa Cruz, California
> Phone: 831-429-6407
> 
> 
> 
> 
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