[Diabetes-Talk] Oddity when pairing Dexcom G7 sensor

[Julie Phillipson]

hi everyone I just joined this group and I'd like to introduce myself my
name is Julie Phillipson and I live in Buffalo New York and I've been
Diabetic for three years. I use the freestyle libre system. There's no code
to deal with and you don't need cited assistance to start it the one I use
is the first one that they developed in at last 14 days. I don't see any
reason to upgrade it to the Libre two or three I'm not sure what the
differences are but it doesn't make sense for me to change.

Julie PhillipsonJulie Phillipson


On Wed, May 28, 2025 at 4:51 AM Amy Ruell via Diabetes-Talk <
diabetes-talk at nfbnet.org> wrote:

> Good morning,
> At the ungodly hour of 4 AM, my sensor expired. Not a surprise, just an
> anno=
> yance! Anyway, using VoiceOver on my iPhone 16 Pro running iOS version
> 18.5 I=
>  tried to start a new sensor. After obtaining the number of the sensor on
> my=
>  packaging, I went through the usual procedure of trying to enter the
> sensor=
>  number. However, after activating the enter sensor number button on the
> iPh=
> one, I was surprised to find that there was no way using VoiceOver to
> enter t=
> he sensor number manually. I heard clicks when touching the keypad and the
> s=
> ubmit button was Unable to be activated as it was grayed out. I called
> AIRA a=
> nd had a person confirm that indeed there were four dots on the screen,
> but n=
> o way to enter the sensor number manually. I was able to get the sensor
> pair=
> ed by scanning with the camera, which I don=E2=80=99t do easily, but then
> Ca=
> lled Dexcom support. Apparently there was an update on the 25th. They
> couldn=
> =E2=80=99t tell me anything about whether they update has an impact on
> this f=
> unction. The person with whom I spoke, didn=E2=80=99t know what voiceover
> wa=
> s. I had  closed the program and then restarted it several times prior to
> ca=
> lling AIRA. I=E2=80=99m wondering if this was a fluke with my phone or
> wheth=
> er anybody else has had this problem in the last three days when starting
> a n=
> ew Dexcom G7 sensor thanks.
> Sent from my iPhone=
>
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