[Electronics-talk] Comcast

[Ray Foret Jr]

Do give you a straight answer, the "on demand" is not accessible to blind Comcast users.  If your cable modem is the new Docsis 3, you might or might not be able to access "on demand"  I know that the new Docics 3 modems are supposed to provide up to 50Gb Downstream service and that using Xfinity, you're supposed to be able to program your DVR via the internet; but, don't expect the customer service agent to be able to tell you thing one about whether or not it's accessible to a blind user.  They no next to not a single thing about such matters.  To put it quite bluntly, "blind customer" totally does not enter in to their training template.  Just about the only way they're going to make stuff more accessible is if we sue the pants off them.  I'm afraid that's the way it is with all of these providers!!!  IF you try to pay your Comcast bill online, you'd better use Firefox if your in Windows; or else, get an account with Solona.  That's because you're going to be dealing with a captcha which has no audio alternative.  Even if it did, I wouldn't trust it.

Just thought I'd let you know.


Sincerely,
The Constantly Barefooted Ray!!!!!

Now a proud Mac user!!!!!

e-mail:
rforetjr at comcast dot net
skype:
barefootedray

On May 21, 2010, at 4:59 PM, Charlene Elder wrote:

> As purveyors of cable do, I received a call from Comcast trying to convince me to get "Tripple play" television, internet, and telephone service from Comcast.  The eventual price would be a little over $200.00 permonth.  I asked if the on demand television would be accessible to me as a blind person over the Internet.  Noone knew.  I do receive my Comcast bill in Braille.  Could anyone tell me what portions of Comcast are actually accessible?  I know the set top box is not.  Thank you in advance.
> Charlene elder
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