[Electronics-Talk] AT&T and accessibility

[Jordan Gallacher]

It is useless unless you are willing to speak up as far as I am concerned,
and as long as the law is on the books, I know what I would be doing.
Jordan

-----Original Message-----
From: Electronics-Talk [mailto:electronics-talk-bounces at nfbnet.org] On
Behalf Of Gerald Levy via Electronics-Talk
Sent: Sunday, February 12, 2017 12:10 PM
To: Discussion of accessible home electronics and appliances
Cc: Gerald Levy
Subject: Re: [Electronics-Talk] AT&T and accessibility


There seems to be a misconception that there is a "law" on the books that
requires cable companies to provide blind customers with accessible cable
boxes upon request.  While it is true that the Video and Telecommunications
Act of 2010 does include such a provision, it is essentially useless unless
the FCC chairman enforces it, which, by his actions so far, demonstrates
that he has no intention of doing.  So unless the cable companies decide to
offer accessible boxes "out of the goodness of their hearts", it just ain't
gonna happen. Of course, you could protest your outrage to the FCC Chairman
by sending him a petition, but he is reputed to be cold-hearted and
mean-spirited with regard to protecting the rights of consumers, so go ahead
and take your best shot and see whether it makes any difference.

Gerald



-----Original Message-----
From: Sharon Klug via Electronics-Talk
Sent: Sunday, February 12, 2017 12:42 PM
To: Discussion of accessible home electronics and appliances
Cc: Sharon Klug
Subject: [Electronics-Talk] AT&T and accessibility

AT&T was my provider for a while. I called them about a talking box or
something. I tried their app but couldn't get it to match up with my
receiver. I was wanting to record shows but couldn't get that to work
either.

I got mad and got out of the contract. The accessibility department acted
like they didn't know anything or didn't even know about the law. They said
we have hearing impaired phones. That was the only thing that they new
about.
Sharon


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