[Fabs] Bookshare Question

[kcj21]

Good afternoon,    Over the past two days, I have been having some trouble with Bookshare; when I search a title, it keeps saying zero results. Then, I click "show unavailable titles". When I go to download a book, it says that my user account doesn't have enough permissions to download. However, I am logged into the account and have a student account. Has anyone else encountered this or know what to do?  I tried calling Bookshare but apparently they are already closed for the holidays.
Best,Kaley