[gui-talk] Accessibility Problems With Another Major Retailer's Site

[Gerald Levy]

I brought up Home Depot because it is a major US retailer that many blind 
folks may try to shop on during the holiday season.  At least with the 
inaccessible Target.com site, I found a reasonable work around.  But with 
the Home Depot site, my only recourse, because I did not have sighted 
assistance on hand to solve the image captcha, was to call their customer 
service line and have an agent complete and submit the order for me.  I have 
encountered captchas on other shopping sites, but they usually appear on the 
account registration page before you have finalized your order, not on the 
very last page of the ordering process after you have already entered all of 
your sensitive personal and credit card information.

Gerald


----- Original Message ----- 
From: "Ms. E.M. Kirtley" <ekirtley at sbcglobal.net>
To: "Discussion of the Graphical User Interface, GUI Talk Mailing List" 
<gui-talk at nfbnet.org>
Sent: Wednesday, November 14, 2012 2:59 AM
Subject: Re: [gui-talk] Accessibility Problems With Another Major Retailer's 
Site


>I haven't been on the Home Depot site lately, but I ran in to that problem 
>on the Montana Leather site.
>
> You are right it is a distressing problem.  Luckily my granddaughter was 
> here to read it for me.  Not only that, it showed me an audio link but I 
> couldn't get it to work.
>
> EMK
>
> At 04:09 PM 13/11/2012, you wrote:
>>
>>As long as I brought up the Target.com issue, I might as well relate the 
>>accessibility problem I recently encountered on the web site of another 
>>major retailer, Home Depot.  A few weeks ago, Home Depot had an item on 
>>sale that I wanted to purchase online.  So I visited their web site 
>>(which, unlike Target.com was readily accessible with IE 8).  Everything 
>>proceeded smoothly until I reached the last page to submit my order.  To 
>>my dismay, there was an image captcha on that page which had to be solved 
>>before the order could be submitted.  I have never encountered this on any 
>>other shopping site.  So I cancelled my order and started all over again 
>>using Firefox 3.6, figuring that I would use Webvisum to solve the 
>>offending captcha when I reached the order submission page.  But when I 
>>submitted the captcha to Wevvisum for decoding, Webvisum was unable to 
>>solve it successfully.  I tried over and over at least ten times with no 
>>success.  And of course, there was no audio captcha
> alternative on the page.  So I finally gave up in frustration and called 
> Home Depot's customer support number.  I explained to the agent that I was 
> blind and could not submit my online order myself because I could not 
> solve the image captcha on the order submission page.  She was very 
> helpful and cooperative and was able to complete and submit the order for 
> me.  But what really bothers me about Home Depot's site is that if you 
> have never shopped there before, you have no way of knowing in advance 
> that you will encounter a captcha on the very last step of the order 
> process, after you have already entered your address and credit card 
> information. This means that if you want to cancel your order, they may 
> still retain your sensitive credit card information on file, which makes 
> me kind of uneasy.  And there is no way to preview the order submission 
> page in advance to determine whether it contains a captcha unless you 
> first go through all the steps of actually ordering something.  What a
> nasty surprise!  Has anyone else encountered this problem while shopping 
> on the Home Depot site?
>>
>>http://
>
>
>
>>www.homedepot.com/
>>
>>
>>Gerald
>>
>>
>
>
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