[gui-talk] Accessibility Problems With Another Major Retailer's Site

[Rose Combs]

Personally, if I run into a Captcha that I cannot understand, that site gets
no business from me.  I don't want Firefox, and most of the time lately I
don't have a sighted person to help.  If I have to spend time on hold for
and with a customer rep, it is considered by me at least to be an option but
not one I am going to go for.  Probably one reason I won't use Facebook or
Twitter, not that I have the time for such sites anyway.  Only site I still
use is Google, but none of the services that require me to solve an audible
file no one with a hearing loss is going to solve.  It is a pain, means
there are things I can't do but I just don't want to support sites that are
making it more difficult for me to do business with them.  

I am not inclined to spend valuable time on old waiting for anyone
regardless and certainly not because they can't find a better way for us to
access these scrambled letter, or picture ID games.  

Rose Combs
rosecombs at Q.com

-----Original Message-----
From: gui-talk [mailto:gui-talk-bounces at nfbnet.org] On Behalf Of Gerald Levy
Sent: Wednesday, November 14, 2012 5:11 AM
To: Discussion of the Graphical User Interface, GUI Talk Mailing List
Subject: Re: [gui-talk] Accessibility Problems With Another Major Retailer's
Site


I brought up Home Depot because it is a major US retailer that many blind
folks may try to shop on during the holiday season.  At least with the
inaccessible Target.com site, I found a reasonable work around.  But with
the Home Depot site, my only recourse, because I did not have sighted
assistance on hand to solve the image captcha, was to call their customer
service line and have an agent complete and submit the order for me.  I have
encountered captchas on other shopping sites, but they usually appear on the
account registration page before you have finalized your order, not on the
very last page of the ordering process after you have already entered all of
your sensitive personal and credit card information.

Gerald


----- Original Message -----
From: "Ms. E.M. Kirtley" <ekirtley at sbcglobal.net>
To: "Discussion of the Graphical User Interface, GUI Talk Mailing List" 
<gui-talk at nfbnet.org>
Sent: Wednesday, November 14, 2012 2:59 AM
Subject: Re: [gui-talk] Accessibility Problems With Another Major Retailer's
Site


>I haven't been on the Home Depot site lately, but I ran in to that 
>problem on the Montana Leather site.
>
> You are right it is a distressing problem.  Luckily my granddaughter 
> was here to read it for me.  Not only that, it showed me an audio link 
> but I couldn't get it to work.
>
> EMK
>
> At 04:09 PM 13/11/2012, you wrote:
>>
>>As long as I brought up the Target.com issue, I might as well relate 
>>the accessibility problem I recently encountered on the web site of 
>>another major retailer, Home Depot.  A few weeks ago, Home Depot had 
>>an item on sale that I wanted to purchase online.  So I visited their 
>>web site (which, unlike Target.com was readily accessible with IE 8).  
>>Everything proceeded smoothly until I reached the last page to submit 
>>my order.  To my dismay, there was an image captcha on that page which 
>>had to be solved before the order could be submitted.  I have never 
>>encountered this on any other shopping site.  So I cancelled my order 
>>and started all over again using Firefox 3.6, figuring that I would 
>>use Webvisum to solve the offending captcha when I reached the order 
>>submission page.  But when I submitted the captcha to Wevvisum for 
>>decoding, Webvisum was unable to solve it successfully.  I tried over 
>>and over at least ten times with no success.  And of course, there was 
>>no audio captcha
> alternative on the page.  So I finally gave up in frustration and 
> called Home Depot's customer support number.  I explained to the agent 
> that I was blind and could not submit my online order myself because I 
> could not solve the image captcha on the order submission page.  She 
> was very helpful and cooperative and was able to complete and submit 
> the order for me.  But what really bothers me about Home Depot's site 
> is that if you have never shopped there before, you have no way of 
> knowing in advance that you will encounter a captcha on the very last 
> step of the order process, after you have already entered your address 
> and credit card information. This means that if you want to cancel 
> your order, they may still retain your sensitive credit card 
> information on file, which makes me kind of uneasy.  And there is no 
> way to preview the order submission page in advance to determine 
> whether it contains a captcha unless you first go through all the 
> steps of actually ordering something.  What a nasty surprise!  Has 
> anyone else encountered this problem while shopping on the Home Depot
site?
>>
>>http://
>
>
>
>>www.homedepot.com/
>>
>>
>>Gerald
>>
>>
>
>
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