[GUI-Talk] "Open Parent Document"

[Steve Jacobson]

Lloyd,

As Allen says, I have also seen this when opening a document from within a web browser.  If it is being opened within a browser or even some other application, one option that usually exists is to save the PDF file.  After saving it, she might have better luck opening it directly with adobe.  I know that this is mostly what Allen already said, I am just adding the specific possibility that the file can be saved locally eliminating the need to locate it in some other way.  Saving can default to a different location than downloading.  

When this has happened to me, I have experimented with many Adobe settings but have never been able to find a setting that fixes this.  On the other hand, I have sometimes found that opening the same PDF on another computer works fine even from inside a browser.  That tells me that either I am missing a setting or that there might be system settings that affect this.

Best regards,

Steve Jacobson

-----Original Message-----
From: GUI-Talk <gui-talk-bounces at nfbnet.org> On Behalf Of Lloyd Rasmussen via GUI-Talk
Sent: Monday, August 3, 2020 9:00 PM
To: GUI Talk Mailing List Discussion of the Graphical User Interface <gui-talk at nfbnet.org>
Cc: Lloyd Rasmussen <lras at sprynet.com>
Subject: [GUI-Talk] "Open Parent Document"

my wife Judy uses the AWARE case management system for her job as a rehab 
counsellor in Maryland. When she needs to print a plan or some other case 
notes to PDF, she cannot find the PDF document, and only an "open parent 
document" button pops up, which has no noticeable effect. AWARE is a 
web-based application, and she is using it with JAWS 2020 and Internet 
Explorer 11. Any ideas?


Lloyd Rasmussen, Kensington, MD


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