[il-talk] where do I report an Uber upset?

[Lisa Burns]

Go to the Uber website. It is more accessible than the app. Just my opinion.

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> On Oct 16, 2017, at 8:50 PM, Pam Berman via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> I had a strange occurrence with Uber Saturday afternoon & I'm not sure where
> I'm supposed to report it other than on the Uber app.
> 
> I requested a ride, phoned the driver to tell her I'm blind with a service
> dog & need her to speak when she arrives. She reluctantly said ok & I waited
> the 5 - 7 minutes & then looked at my app again. Now it switched to a man's
> name in a totally different vehicle. The driver that showed up was fine, but
> I was late to my appointment & I'm convinced she refused my ride because of
> my dog. 
> 
> The odd thing about it is, there is no record of her name or car at all in
> the Uber app. The only thing I do have is the phone # I called when I
> contacted her to let her know I needed her to speak when she arrived to pick
> me up.
> 
> Please let me know where to report this.
> 
> Thank You,
> 
> Pam 
> 
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