[il-talk] where do I report an Uber upset?

[mrallman116 at gmail.com]

I certainly think the driver switch could have been because of the drivers concerns about the guide dog. However, I do know that a cited friend of mine has complained about how Uber will switch drivers on you in the middle like that. I generally use Lyft. They are a bit more expensive but they do not do that. The driver stays the same and if you do get a driver who refuses you because of your dog, that ride is just canceled. No driver switch in between.

Sent from my iPhone

> On Oct 16, 2017, at 8:57 PM, Leslie Hamric via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> hi Pam. I’ve had that kind of thing happen before. First of all, I never alert them ahead of time but I have a service dog. That just gives them the excuse to decline the trip without even showing up. What happened was they probably were scared of dogs I didn’t want to bother with the dog and then they’ve got another driver. It is in the record, it’s just not on the Uber app. But the Uber people can access it. please report it in the Uber app. And I would also go to
> www.nfb.org/rideshare
> once you reach this website, fill out the online questionnaire. Submit it. Your experience with this ride will then go to Tim Elder‘s legal team and they will follow up with you. you can report both positive and negative experiences. Please let me know if you have anymore questions, is I am coordinating the rideshare testing for the Chicago area. Thanks.Leslie
> 
> Sent from my iPhone
> 
>> On Oct 16, 2017, at 8:50 PM, Pam Berman via IL-Talk <il-talk at nfbnet.org> wrote:
>> 
>> I had a strange occurrence with Uber Saturday afternoon & I'm not sure where
>> I'm supposed to report it other than on the Uber app.
>> 
>> I requested a ride, phoned the driver to tell her I'm blind with a service
>> dog & need her to speak when she arrives. She reluctantly said ok & I waited
>> the 5 - 7 minutes & then looked at my app again. Now it switched to a man's
>> name in a totally different vehicle. The driver that showed up was fine, but
>> I was late to my appointment & I'm convinced she refused my ride because of
>> my dog. 
>> 
>> The odd thing about it is, there is no record of her name or car at all in
>> the Uber app. The only thing I do have is the phone # I called when I
>> contacted her to let her know I needed her to speak when she arrived to pick
>> me up.
>> 
>> Please let me know where to report this.
>> 
>> Thank You,
>> 
>> Pam 
>> 
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