[il-talk] Lyft problem

[Leslie Hamric]

hi Sharon. You will want to report this incident to the rideshare testing program with NFBI. you can do this in two ways. If you have the nagdu app, it’s the first thing at the top left corner of the screen. Or you could go towww.nfb.org/rideshare


Sent from my iPhone

> On Oct 19, 2017, at 6:53 PM, Sharon Howerton via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> I just wanted to follow up on my earlier message. I had a "critical response
> team" number but when I called it, I was directed to their web site
> 
> Help.lyft.com
> 
> From there I found a service dog complaint link with a phone number which I
> called. The complaint was taken and about 90 minutes later, I received a
> call and email from another person advising that the driver in question had
> been contacted and "educated" about serving passengers with service animals.
> I was told he would never be paired with me and if there was another
> complaint about him, he would be removed from their platform. I also
> received an email confirmation of this and a $5 credit.
> 
> Just wanted to pass on.
> 
> Sharon
> 
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