[il-talk] Fw: Computer issues.
Lin H.
iwannacu2 at sbcglobal.net
Mon Jan 28 01:30:52 UTC 2019
I sent this before. I didn't get it. Hope it goes through this time.
Linda
-----Original Message-----
From: Lin H.
Sent: Sunday, January 27, 2019 7:05 PM
To: Leslie Hamric
Subject: Re: [il-talk] Computer issues.
Thanks to others who had suggestions. I just have to call Microsoft to
make sure my windows 10 upgrade went in my Laptop ok, and set up my e-mail.
My e-mail is kind of there. But, glad they are there to help too.
Have a warm safe week all.
Linda
-----Original Message-----
From: Leslie Hamric
Sent: Sunday, January 27, 2019 1:18 PM
To: NFB of Illinois Mailing List
Cc: Lin H.
Subject: Re: [il-talk] Computer issues.
No problem. Like Michal said though, you probably want to upgrade sooner
rather than later. Glad I was able to help and that the solution was so
simple.
Leslie
Sent from my iPhone
> On Jan 27, 2019, at 1:05 PM, Lin H. via IL-Talk <il-talk at nfbnet.org>
> wrote:
>
> Thanks all for the suggextions. Leslie stopped by to help, and somehow
> the Laptop was muted. That's all it was. Thanks again Leslie for coming
> by! JAWS 16 seems to work fine with Windows 10. Thanks again, all, for
> your help!
> Stay warm and be careful when traveling this week!
> Sincerely,
> Linda
>
> -----Original Message----- From: Michal Nowicki via IL-Talk
> Sent: Sunday, January 27, 2019 12:06 PM
> To: NFB of Illinois Mailing List
> Cc: Michal Nowicki
> Subject: Re: [il-talk] Computer issues.
>
> Hi Linda,
>
> Although JAWS 16 was compatible with the initial release of Windows 10
> (build 1703), it does not work with later versions of Windows 10. Unlike
> earlier versions of Windows, Microsoft releases major feature updates to
> Windows 10 approximately every six months, forcing screen reader
> developers to update their products to keep up. Because of these frequent
> updates, I strongly recommend you upgrade to JAWS 2019, and that you keep
> JAWS up-to-date going forward.
>
> Best,
>
> Michal
>
> Sent from Mail for Windows 10
>
> From: Nancy Gardner via IL-Talk
> Sent: Sunday, January 27, 2019 11:06 AM
> To: NFB of Illinois Mailing List
> Cc: Nancy Gardner
> Subject: Re: [il-talk] Computer issues.
>
> Okay, this doesn't sound as bad as I feared. I'd suggest calling the tech
> support people at JAWS and get the right way to get JAWS going by typing
> in
> the right thing in the RUN box. That, unless someone else on the list
> knows
> the magic thing to put in the RUN box.
>
>
> -----Original Message----- From: Lin H. via IL-Talk
> Sent: Sunday, January 27, 2019 10:50 AM
> To: NFB of Illinois Mailing List
> Cc: Lin H.
> Subject: Re: [il-talk] Computer issues.
>
> Hi Bob. Well, the Laptop I'm talking about already had windows 10 on
> it.
> It's only over a year old, but, hasn't really been used. When I called
> F
> S on Thursday, the guy tanndamly upgraded my JAWS 16t o the highest
> upgrade
> of 16. I will try the hot keys. I also did already try the run and
> typed Jaws 16. That did not work.
> Thanks Andrew too!
> Any other suggestions might help too!
> Thanks!
> Linda
>
> -----Original Message----- From: Robert Gardner via IL-Talk
> Sent: Sunday, January 27, 2019 10:35 AM
> To: NFB of Illinois Mailing List
> Cc: Robert Gardner
> Subject: Re: [il-talk] Computer issues.
>
> Hi Linda
>
> I'm no expert, but here's what I know, or think I know:
>
> First of all, not all versions of JAWS 16 will work with Windows 10. You
> need version JAWS 16.0.4350 or higher. Or in other words, the first,
> earliest versions of JAWS 16 won't work with Windows 10.
>
> Secondly, was your laptop a Windows 10 machine to begin with? Seems to me
> I
> remember your laptop was a Windows 7 machine. If you are updating from
> Windows 7 to Windows 10 with JAWS 16 on it, that can be a very tricky
> process. I believe you were supposed to uninstall early versions of JAWS
> 16,
> then update to Windows 10, then install a later version of JAWS 16. I'm
> going on my memories from some years ago, and I may have that all wrong.
>
> It's common practice to set up a hotkey to start JAWS, but I don't know if
> that was ever done on your computer. That is usually alt-control-j.
>
> One can also start JAWS by typing in something like "jaws16" in the RUN
> box.
> Maybe someone else on the list can tell you exactly how to do that. The
> last
> time I tried to do that, I couldn't get it to work and realized I'd
> forgotten exactly how to do that.
>
> Inyour situation I think you need some sighted help or someone blind who
> is
> familiar with Windows Narrator, which will have the computer talking to
> you
> (but not like JAWS). Also, someone in those categories could get a
> 40-minute
> trial version of JAWS2019 going to see exactly where your computer is.
>
> All in all, if that was my computer, I'd consider I've got a mess on my
> hands. Again, maybe someone on the list is more knowledgeable on this than
> me.
>
> BobGardner
>
>
> -----Original Message----- From: Lin H. via IL-Talk
> Sent: Sunday, January 27, 2019 9:29 AM
> To: NFB of Illinois Mailing List
> Cc: Lin H.
> Subject: [il-talk] Computer issues.
>
> Hello everyone,
> I am having some issues with a newer Laptop I have. My husband put JAWS
> 16 in it, and other programs. I called F S the other day, and they
> upgraded JAWS 16. Then, I had to call Microsoft to upgrade windows 10,
> cause the Laptop hasn’t been used since early last year.
> After the download and upload of windows 10, which took 6 hours, my JAWS
> stopped talking. I called F S and they said JAWS 16 isn’t compatible
> with
> Windows 10. They said I’d have to upgrade to JAWS 19. I heard that
> Jaws 16 is compatible with Windows 10. Is it possible that I shut off
> JAWS by accident?
> What keys should I hit to see if JAWS will go back on?
> Thanks for any help or any other suggestions.
> Sincerely,
> Linda
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