[il-talk] Fw: Computer issues.

dan.tevelde at comcast.net dan.tevelde at comcast.net
Mon Jan 28 18:31:14 UTC 2019 

Hi Linda,

I'm glad you're making progress with your windows issues.  Software and hardware upgrades can be frustrating.  Have you considered using the free NVDA screenreader?  It is easy to configure and many of the commands are the same as JAWS.  I use it at home and for work and hardly ever use JAWS anymore even though I own a license.

Dan

-----Original Message-----
From: IL-Talk <il-talk-bounces at nfbnet.org> On Behalf Of Brian Sumner via IL-Talk
Sent: Sunday, January 27, 2019 8:07 PM
To: NFB of Illinois Mailing List <il-talk at nfbnet.org>
Cc: Brian Sumner <colaboy1965 at gmail.com>
Subject: Re: [il-talk] Fw: Computer issues.

I think it went through and i got you note.

On Sun, Jan 27, 2019 at 7:32 PM Lin H. via IL-Talk <il-talk at nfbnet.org>
wrote:

> I sent this before.  I didn't get it.  Hope it goes through this time.
> Linda
>
> -----Original Message-----
> From: Lin H.
> Sent: Sunday, January 27, 2019 7:05 PM
> To: Leslie Hamric
> Subject: Re: [il-talk] Computer issues.
>
> Thanks to others who had suggestions.    I just have to call Microsoft to
> make sure my windows 10 upgrade went in my Laptop ok, and set up my e-mail.
> My e-mail  is  kind of there.  But, glad they are there to help too.
> Have a warm safe week all.
> Linda
>
> -----Original Message-----
> From: Leslie Hamric
> Sent: Sunday, January 27, 2019 1:18 PM
> To: NFB of Illinois Mailing List
> Cc: Lin H.
> Subject: Re: [il-talk] Computer issues.
>
> No problem. Like Michal said though, you probably want to upgrade sooner
> rather than later. Glad I   was able to help and that the solution was so
> simple.
>
> Leslie
>
> Sent from my iPhone
>
> > On Jan 27, 2019, at 1:05 PM, Lin H. via IL-Talk <il-talk at nfbnet.org>
> > wrote:
> >
> > Thanks all for the suggextions.  Leslie stopped by  to help, and 
> > somehow the Laptop was muted.  That's all it was. Thanks again Leslie for coming
> > by! JAWS 16 seems to work fine with Windows 10.    Thanks again, all,
> for
> > your help!
> > Stay warm and be careful when traveling this week!
> > Sincerely,
> > Linda
> >
> > -----Original Message----- From: Michal Nowicki via IL-Talk
> > Sent: Sunday, January 27, 2019 12:06 PM
> > To: NFB of Illinois Mailing List
> > Cc: Michal Nowicki
> > Subject: Re: [il-talk] Computer issues.
> >
> > Hi Linda,
> >
> > Although JAWS 16 was compatible with the initial release of Windows 
> > 10 (build 1703), it does not work with later versions of Windows 10. 
> > Unlike earlier versions of Windows, Microsoft releases major feature 
> > updates to Windows 10 approximately every six months, forcing screen 
> > reader developers to update their products to keep up. Because of 
> > these
> frequent
> > updates, I strongly recommend you upgrade to JAWS 2019, and that you
> keep
> > JAWS up-to-date going forward.
> >
> > Best,
> >
> > Michal
> >
> > Sent from Mail for Windows 10
> >
> > From: Nancy Gardner via IL-Talk
> > Sent: Sunday, January 27, 2019 11:06 AM
> > To: NFB of Illinois Mailing List
> > Cc: Nancy Gardner
> > Subject: Re: [il-talk] Computer issues.
> >
> > Okay, this doesn't sound as bad as I feared. I'd suggest calling the 
> > tech support people at JAWS and get the right way to get JAWS going 
> > by typing in the right thing in the RUN box. That, unless someone 
> > else on the list knows the magic thing to put in the RUN box.
> >
> >
> > -----Original Message----- From: Lin H. via IL-Talk
> > Sent: Sunday, January 27, 2019 10:50 AM
> > To: NFB of Illinois Mailing List
> > Cc: Lin H.
> > Subject: Re: [il-talk] Computer issues.
> >
> > Hi Bob.    Well, the Laptop I'm talking about already had windows 10 on
> > it.
> > It's only over a year old, but, hasn't really been used.    When I
> called
> > F
> > S on Thursday, the guy tanndamly upgraded my JAWS 16t o the highest 
> > upgrade
> > of 16.    I will try the hot keys.      I also did already try the run
> and
> > typed Jaws 16.  That did not work.
> > Thanks Andrew too!
> > Any other suggestions might help too!
> > Thanks!
> > Linda
> >
> > -----Original Message----- From: Robert Gardner via IL-Talk
> > Sent: Sunday, January 27, 2019 10:35 AM
> > To: NFB of Illinois Mailing List
> > Cc: Robert Gardner
> > Subject: Re: [il-talk] Computer issues.
> >
> > Hi Linda
> >
> > I'm no expert, but here's what I know, or think I know:
> >
> > First of all, not all versions of JAWS 16 will work with Windows 10. 
> > You need version  JAWS 16.0.4350 or higher. Or in other words, the 
> > first, earliest versions of JAWS 16 won't work with Windows 10.
> >
> > Secondly, was your laptop a Windows 10 machine to begin with? Seems 
> > to
> me
> > I
> > remember your laptop was a Windows 7 machine. If you are updating 
> > from Windows 7 to Windows 10 with JAWS 16 on it, that can be a very 
> > tricky process. I believe you were supposed to uninstall early 
> > versions of JAWS 16, then update to Windows 10, then install a later 
> > version of JAWS 16. I'm going on my memories from some years ago, 
> > and I may have that all wrong.
> >
> > It's common practice to set up a hotkey to start JAWS, but I don't 
> > know
> if
> > that was ever done on your computer. That is usually alt-control-j.
> >
> > One can also start JAWS by typing in something like "jaws16" in the 
> > RUN box.
> > Maybe someone else on the list can tell you exactly how to do that. 
> > The last time I tried to do that, I couldn't get it to work and 
> > realized I'd forgotten exactly how to do that.
> >
> > Inyour situation I think you need some sighted help or someone blind 
> > who is familiar with Windows Narrator, which will have the computer 
> > talking to you (but not like JAWS). Also, someone in those 
> > categories could get a 40-minute trial version of JAWS2019 going to 
> > see exactly where your computer is.
> >
> > All in all, if that was my computer, I'd consider I've got a mess on 
> > my hands. Again, maybe someone on the list is more knowledgeable on 
> > this
> than
> > me.
> >
> > BobGardner
> >
> >
> > -----Original Message----- From: Lin H. via IL-Talk
> > Sent: Sunday, January 27, 2019 9:29 AM
> > To: NFB of Illinois Mailing List
> > Cc: Lin H.
> > Subject: [il-talk] Computer issues.
> >
> > Hello everyone,
> > I am having some issues with a newer Laptop I have.    My husband put
> JAWS
> > 16 in it, and other programs.    I called F S the other day,  and they
> > upgraded JAWS 16.    Then, I had to call Microsoft to upgrade windows 10,
> > cause the Laptop hasn’t been used since early last year.
> > After the download and upload of windows 10, which took 6 hours, my JAWS
> > stopped talking.    I called F S and they said JAWS 16 isn’t compatible
> > with
> > Windows 10.  They said I’d have to upgrade to JAWS 19.      I heard that
> > Jaws 16  is compatible with Windows 10.   Is it possible that I shut off
> > JAWS by accident?
> > What keys should I hit to see if JAWS will go back on?
> > Thanks for any help or any other suggestions.
> > Sincerely,
> > Linda
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