[IL-Talk] Lyft question/complaint

[Kelly Pierce]

Was this ride in Chicago? If so, then file a complaint with the city,
as Lyft is licensed.

On 3/20/21, Sharon Howerton via IL-Talk <il-talk at nfbnet.org> wrote:
> I wonder if anyone has a hot line number for this company, a number that is
> answered by a person. A number is listed on the web site which both the
> Aira
> agent and I called; it is automated and directs the caller to the web site
> or app, both of which were difficult. The app was useless for my purposes.
> The web site directed one to press 2 to reach someone; there was no
> opportunity for this, the agent learned, and I had found the same thing.
> With the assistance of an Aira agent-and she did not have an easy time at
> all, completely noting the inaccessibility of the web site even for a
> person
> with vision-I filed a complaint with Lyft and on the NFB service dog site.
> I
> can't believe I am the first person to have discovered this but am
> determined to get some resolution to this issue. Lyft gave me a refund, but
> the situation was deplorable and discriminatory.
>
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