[Job-Discussions] working in customer service

[Chad Nelson]

I use Aira for personal things but not for my job because of HIPAA laws. I work with colorguard and exact sciences laboratories in customer service and over 50% of the systems are in accessible with jaws. The epic system we use is the same, I went from doing 100% of my job independently to one piece of my job for over a year now. I have tried over and over unsuccessfully to advocate for accessible platforms, anaccessibility team that would focus on making sure things are accessible to disabled employees, and also have offered to test and remediate issues with systems that are being developed and I was told that I would be allowed to test it when it’s done. This is unacceptable because as those of you who are in the field of Webb accessibility testing, testing and remediation Hass to be done in the beginning stages of development and  ongoing. The upper management team with the exception of my supervisor just ignores me and does whatever they feel like doing. I was told that I cannot! Contact the CEO, which I am very seriously considering doing anyway. I think Kevin would be appalled to find out that my job is severely limited.

Sent from my US cellular iPhone SE.

> On Sep 24, 2020, at 12:31 AM, Justin Williams via Job-Discussions <job-discussions at nfbnet.org> wrote:
> 
> For me, AIRA is also a go to.
> 
> Thanks,
> 
> Justin
> 
> 
> -----Original Message-----
> From: Job-Discussions [mailto:job-discussions-bounces at nfbnet.org] On Behalf Of Asanda Pavlacka via Job-Discussions
> Sent: Wednesday, September 23, 2020 6:55 PM
> To: Job Discussions internet Mailing List <job-discussions at nfbnet.org>
> Cc: Asanda Pavlacka <asandapav at gmail.com>; Rachel Becker <rlbecker304 at gmail.com>
> Subject: Re: [Job-Discussions] working in customer service
> 
> for me, aIra is my go to for visual interpretation on the job. Small tasks like understanding what the screenshot is about becomes pretty simple with those agents right in my back pocket.
> 
> Sent from my iPhone
> 
>> On Sep 23, 2020, at 1:50 PM, Rachel Becker via Job-Discussions <job-discussions at nfbnet.org> wrote:
>> 
>> Hi All,
>> I got a job working in customer service for a publishing company. I 
>> would like to hear from others working in this field. What 
>> accessibility challenges have you run into? What did you do if the 
>> training uses screenshots or other visual information?
>> Rachel
>> 
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