[Job-Listings] Fwd: The National Federation of the Blind is seeking an Operations Specialist

[David Andrews]

>
>Operations Specialist - NFB-NEWSLINE (Advocacy and Policy Department)
>
>Description
>
>The National Federation of the Blind is a membership organization of 
>blind people from each of the fifty states, the District of 
>Columbia, and Puerto Rico. As America's civil rights organization of 
>the blind, the Federation is a coordinated network of skilled 
>advocates, resources, and programs that raise expectations of the 
>blind in society and create opportunities for blind people to live 
>the lives they want. The staff of the Federation are central to the 
>organized blind movement by providing support, professional 
>expertise, and daily contributions to the success of the 
>organization. Working under the direction of the Federation's 
>elected President, the staff advise the organization's leadership 
>and contribute to the vibrant, energetic, and collaborative culture 
>of the organization that raises expectations throughout society.
>
>The Advocacy and Policy Department of the National Federation of the 
>Blind is responsible for assisting the President in the coordination 
>and management of all federal legislative and regulatory advocacy; 
>providing affiliates with state and local legislative technical 
>assistance, strategy development and training; membership support 
>with education, employment, and social security issues; the 
>administration of our Independence Market; and the administration of 
>the NFB-NEWSLINE system.
>
>NFB-NEWSLINE is a free audio and Braille information service for 
>blind, low-vision, deafblind, or print-disabled US residents. It 
>provides access to over 500 publications including national, state 
>and international newspapers, breaking news, magazines, emergency 
>weather alerts, retail ads, job listings, and TV listings. 
>Subscribers can access these publications via a touchtone telephone, 
>the internet, OnDemand email, portable players or iOS Devices such 
>as an iPhone, iPod, or iPad. For more information, visit www.nfbnewsline.org.
>
>The National Federation of the Blind is seeking an Operations 
>Specialist to work with the NFB-NEWSLINE group to assist with taking 
>the service to the next level. The successful candidate is an 
>efficient and multitasking self-starter who can formulate strategies 
>to drive process improvement and will report to the Director of 
>Sponsored Technology Programs.
>
>Responsibilities
>
>Manage and track NFB-NEWSLINE problem resolution.
>
>Manage and improve customer relationship management processes.
>
>Manage and improve the subscriber onboarding, training, and customer 
>service experience.
>
>Assist with the implementation of strategic objectives.
>
>Assist with the management of system enhancements and track 
>implementation progress.
>
>Assist with NFB-NEWSLINE state sponsor contracts.
>
>Works as the liaison with accounting to prepare invoices and track payments.
>
>Provides presentations to community stakeholders on NFB-NEWSLINE.
>
>Analyze NFB-NEWSLINE usage trends and make recommendations on 
>resource allocation.
>
>Provides back-up assistance to the Director of Sponsored Technology Programs.
>
>Some overnight travel is required.
>
>Qualifications
>
>Experience with NFB-NEWSLINE preferred but not required.
>
>Bachelor's degree in Business, Operations Management, or related 
>field. Equivalent work experience will be considered.
>
>Excellent interpersonal skills, including ability to effectively 
>relate to a wide variety of people.
>
>Strong analytical skills.
>
>Ability to build relationships with community stakeholders including 
>state sponsors, subscribers, and other disability organizations.
>
>Knowledge of organizational effectiveness and operations management.
>
>Familiarity with business and financial principles.
>
>Excellent verbal and written communication skills.
>
>Leadership ability.
>
>Outstanding organizational skills.
>
>Top Skills & Proficiencies
>
>Leadership
>
>Customer Service
>
>Business Management
>
>Teamwork
>
>Data Processing Skills
>
>Communication Skills
>
>Reporting Skills
>
>Deadline-Oriented
>
>Critical Thinking and Problem-Solving Skills
>
>Planning and Organizing
>
>How to Apply
>
>We seek individuals who wish to identify with a cause and to assist 
>in advocacy for a group long denied equal opportunity to succeed or 
>fail based on ability and not be denied opportunity based on 
>society's stereotypes.
>
>This job is open until filled. Applicants should send, preferably 
>via email, a resume and cover letter indicating salary requirements 
>to: Human Resources, National Federation of the Blind, 200 East 
>Wells Street at Jernigan Place, Baltimore, MD 21230; telephone 
>410-659-9314, ext. 2488; fax 410-685-5653; email HR at nfb.org.
>
>The National Federation of the Blind is an equal opportunity 
>employer. Accordingly, all terms and conditions of employment will 
>be carried out without regard to race, creed, color, religion, 
>gender, sexual orientation, nationality, marital status, age, or 
>disability. For more detailed information about our commitment to 
>equal opportunity in employment, please email a request to HR at nfb.org.
>
>Scott White
>
>Director of Sponsored Technology Programs
>
>200 East Wells Street, Baltimore, MD 21230
>
>410-659-9314, extension 2231| swhite at nfb.org
>
>National Federation of the Blind | nfb.org | 866-504-7300 | 
>nfbnewsline at nfb.org