[KeyStoneChapter] Fwd: SEPTA Potential Strike Information

Sat Dec 6 04:47:41 UTC 2025

FYI

Stacie

Stacie Leap
President, Greater Philadelphia Chapter &
President, Pennsylvania Organization of Blind Parents (POBP),
National Federation of the Blind of Pennsylvania

 stacie.leap at gmail.com | 215-776-6741

The National Federation of the Blind advances the lives of its members and
all blind people in the United States. We know that blindness is not the
characteristic that defines you or your future. Every day we raise the
expectations of blind people, because low expectations create obstacles
between blind people and our dreams. Our collective power, determination,
and diversity achieve the aspirations of all blind people.

---------- Forwarded message ---------
From: Accessibility <Accessibility at septa.org>
Date: Fri, Dec 5, 2025 at 4:19 PM
Subject: SEPTA Potential Strike Information
To:

*SEPTA Potential Strike Information*

While SEPTA and TWU Local 234 continue contract negotiations, we want to
keep our Access & Paratransit riders informed of how their service may be
impacted in the event of a strike <https://wwww.septa.org/strike/>.

·       SEPTA Paratransit will continue to operate as normal

·       The Senior Fare card and Reduced Fare card processing center will
be open at the Accessible Travel Center
<https://wwww.septa.org/accessibility/> (1601 JFK, Room 109). Walk ins and
appointments will be available at this location only

·       1234 Market Concourse will be closed

·       Riders can continue to use their local legislation office for
Senior Fare card applications and renewals

·       During a strike, all ADA assessments will be cancelled and
rescheduled when service resumes
------------------------------

The SEPTA Access (formerly known as CCT Connect) program provides
paratransit service for individuals with disabilities and senior citizens.

SEPTA Access services are provided by contract carriers who give rides to
customers, train their drivers, and maintain vehicles. SEPTA oversees the
carriers and provides centralized driver training. SEPTA also manages
reservations, scheduling, and service monitoring for Philadelphia, Bucks,
Chester, Delaware and Montgomery counties.

*Programs*

·       ADA Paratransit Service
<https://wwww.septa.org/access/ada-paratransit-service/>

·       ADA Paratransit for Visitors
<https://wwww.septa.org/access/visitor-paratransit/>

·       Shared-Ride Program
<https://wwww.septa.org/access/shared-ride-program/>

·       Senior Ride Free <https://wwww.septa.org/fares/senior-fare-card/>

·       Reduced Fare <https://wwww.septa.org/fares/reduced-fare-program/>

SEPTA Access paratransit is public transportation regulated by state and
federal agencies, including the Federal Transportation Administration (FTA)
and the Pennsylvania Department of Transportation (PennDOT). SEPTA Access
is not a taxi service, medical transport or “special care” service. You
should plan to share the vehicle with other customers.

·       Vehicles are not equipped with car seats, wheelchairs or attendants.

·       There is no same-day or emergency service.

·       You cannot choose your driver or vehicle, or specify the route
taken by the vehicle.

*Using Services*

·       Eligibility and Registration
<https://wwww.septa.org/access/eligibility-and-registration/>

·       How To Use SEPTA Access <https://wwww.septa.org/access/how-to/>

·       Personal Care Attendants
<https://wwww.septa.org/access/personal-care-attendants/>

·       What are Standing Orders?
<https://wwww.septa.org/access/standing-orders/>

·       Frequently Asked Questions <https://wwww.septa.org/access/faq/>

·       Policies <https://wwww.septa.org/access/policies/>

*Fares and Discounts*

View our Fares page <https://wwww.septa.org/fares/> for detailed
information about SEPTA Access pricing. ADA Paratransit customers may
register a Personal Care Attendant
<https://wwww.septa.org/cct/personal-care-attendants/> to ride with them at
no additional cost. SEPTA offers free or discounted rides for SEPTA Access
customers on its fixed-route services.

With the exception of Regional Rail trips outside of Pennsylvania, senior
citizens ride free on SEPTA with a SEPTA Key Senior Fare card. For travel
to or from stations in New Jersey or Delaware, the cost is 50% of weekday
fare for seniors with a valid Senior Fare card.

Riders with disabilities can apply to travel at a discounted rate on all
SEPTA services with a SEPTA Key Reduced Fare card or PA Disability Transit
ID card.

Refund Policy

Fare Assistance

Lost & Found

Accessible Travel Center

*Advisory Partners*

·       Advisory Committee for Accessible Transportation
<https://wwww.septa.org/about/partners/#sac>

·       Philadelphia Shared-Ride Program Advisory Council
<https://wwww.septa.org/about/partners/#psrpac>

Contact

*Access Customer Service*:
215-580-7145

*TDD/TTY:*
215-580-7712

TDD/TTY and SEPTA Access Customer Service hours are 8 am – 5 pm Monday to
Friday except holidays.

*CCT Key Card Information:*
Call 855-567-3782 <8555673782> for assistance with loading funds to the
Travel Wallet, adding a Zone 2 TrailPass, reporting lost or stolen cards,
and general trip history details.

Print & fill out the replacement card form PDF
<https://wwww.septa.org/wp-content/uploads/page/communication/Replacement-Card-Form-for-SEPTA-Access.pdf>
then
mail it to SEPTA’s PO Box with a check/money order. A replacement card will
be mailed directly to you in 3 – 4 weeks.

*Reservations:*
Call 215-580-7700 to make, cancel or check on reservations one to three
days in advance. Speak to a representative 7 am to 4 pm on weekdays or 7:30
am and 4 pm on weekends.

*New SEPTA Access Paratransit Scheduling Software:*

·       SEPTA On Demand App How-to Guide (PDF)
<https://wwww.septa.org/wp-content/uploads/2024/09/SEPTA-on-Demand-app-How-to-Instructions.pdf>

·       Apple App Store
<https://apps.apple.com/ca/app/septa-ondemand/id6447575722?platform=iphone>

·       Google Play Store
<https://play.google.com/store/apps/details?id=com.rideco.septa>

·       Booking Site <https://book.septaaccess.org/>

*Dispatch or Control Center:*
Call 215-580-7145 anytime 24/7 to find out where your ride is, cancel your
trip or get assistance to resolve a trip problem.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://nfbnet.org/pipermail/keystonechapter_nfbnet.org/attachments/20251205/d2618320/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 2596 bytes
Desc: not available
URL: <http://nfbnet.org/pipermail/keystonechapter_nfbnet.org/attachments/20251205/d2618320/attachment.png>