[nabs-l] Yahoo tech support procedure

[Kaiti Shelton]

Hi,

Absolutely agreed.  I love my gmail account, but the least you should
do for security is to use different service providers (MSN, AOL, etc).
 Also, don't use the same password on all your accounts, and
periodically change them for security.

I just looked up the help files and agree as well; they're not very
accurate.  I don't know what your friend was trying to do with yahoo,
but if it's something that could be done with gmail, (which actually
has pretty useful help files specific to accessing the gmail with
screenreaders such as jaws), try that.  Yahoo just doesn't sound safe
to me and the tech support issue is kind of freaky.

On 3/13/13, Chun Chao <zerone1683 at gmail.com> wrote:
> Hello NABS:
>
> I have never used the 1800 number tech support, just the help files online
> within the website.
> However, I can definitely say that I closed my (3-day-old) Yahoo email
> account.
> Not only was navigation terrible but the online help files for
> accessibility
> configuration were not accurate either.
>
> I ended up getting an email account from the new Outlook.com by Microsoft.
> It is true that Microsoft can still better their accessibility features,
> but
> the internet mail was much easier to navigate and configure than was the
> Yahoo mail.
> Gmail is still the best way to go for email service, but if you want
> another
> email or two to help organize things, I do not recommend using multiple
> accounts from just one email service.
>
> Regards,
> C.C. Alan
>
> -----Original Message-----
> From: nabs-l [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Antonio M.
> Guimaraes Jr.
> Sent: Tuesday, March 12, 2013 5:56 PM
> To: GUI Talk Mailing List Discussion of the Graphical User Interface
> Cc: National Association of Blind Students mailing list
> Subject: [nabs-l] Yahoo tech support procedure
>
> Hello all,
> I want to inquire about Yahoo's technical support procedures for people who
> are blind.
>
> One of my friends found a 1800 number for technical support, but
> encountered
> questionable sales tactics from the group claiming to be supporting the
> Yahoo site.
>
> First they asked to get remote access to his computer. Then they proceeded
> to tell him about some software that would monitor for malware. The
> software
> allegedly cost $99. My friend never bought it.
> So I decided to look into this matter. I called the number, and gave them a
> bogus email address along with a date of birth.
>
> Dave, the technical support associate from India, told me that my email
> address had been compromised.
>
> Remember, I gave them a bogus email address.
>
> He started asking me to go through the process of giving him remote access.
> He referred me to join.me.
>
> This is when I ended the call.
> The support number is 1800 906-0932.
>
> Is this common procedure for technical support used at Yahoo?
>
> Should they be asking for remote access? And are they supposed to sell
> product like that?
>
> I spoke with AFB's information line, and their employee, Tara, confirmed
> having seen something similar happening about a year ago. She was surprised
> this was still happening.
>
> I look forward to any feedback about this.
>
> Antonio
>
>
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-- 
Kaiti