[nabs-l] IPhone question

Fri Jan 3 18:09:35 UTC 2014

Kaiti,

In case you still need Apple's number, it is (800) 692-7753. This spells
(800) MyApple on your keypad.

Restoring the phone from an iCloud backup should work, assuming that all
data is in fact backed up to the cloud. If you are able, I would recommend
doing an iCloud backup first before giving the phone away. Good luck.

HTH,

Chris

-----Original Message-----
From: nabs-l [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Kaiti Shelton
Sent: Friday, January 03, 2014 11:50 AM
To: National Association of Blind Students mailing list
Subject: Re: [nabs-l] IPhone question

Hi all,

Bobbi, I was just about to look up the Apple number when I remembered to
check this thread.  :)  Thanks for the feedback on how things will work
after I restore.  The main thing I was concerned about losing was my
contacts.

I think everything should be backed up to the cloud, but I just didn't want
to take the chance doing it myself and lose all my data, plus possibly
screwing up the phone in other ways.  (I read on the Apple Support Forums
that some DIY restores that people did to try to correct this issue went
really wrong with phones not turning on again, phones not going completely
through the restore process, etc.)

I'll call Apple some time this weekend.  Worst case scenario would be that I
just don't do anything.  I don't really connect to ITunes much, and I am
supposed to give a family member my phone and get a new one in a few months
anyway.

On 1/3/14, Mikayla Gephart <mikgephart at icloud.com> wrote:
> Also, post it on the NFB in Computer Science list.
>
> Sent from my iPad
>
> On Jan 3, 2014, at 12:11 AM, Bobbi Pompey <pompey2010 at yahoo.com> wrote:
>
>> Hello, I actually am having a similar problem. My iTunes is in 
>> recognizing my iPhone either. But I didn't really think much of it I 
>> thought it was an issue with the cord. In the past, I had another 
>> issue with my phone where I had to restore it. I called the Apple 
>> customer service, and one of the technical support people help me 
>> through it. He is walk me through some process where he could see 
>> what was on my computer screen. Then he took me to step-by-step to 
>> help me back up my iPhone and restored. After this my phone was 
>> exactly how it was before this issue occurred. I didn't lose any apps 
>> any music any contact any phone numbers etc. I was suggest calling 
>> Apple before you try to do anything yourself. Their technical support
people really help me and I'm sure they can help you as well.
>>
>> Bobbi A. L. Pompey
>> (336) 988-6375
>> pompey2010 at yahoo.com
>> http://pompey2050.wix.com/bobbi-pompey
>>
>>> On Jan 2, 2014, at 11:35 PM, Kaiti Shelton 
>>> <crazy4clarinet104 at gmail.com>
>>> wrote:
>>>
>>> Hi everyone,
>>>
>>> I know this isn't exactly student related, but I was wondering if 
>>> anyone has ever had this technical issue with an IDevice.
>>>
>>> I have an IPhone 4 running the latest version of IOS7.  It's been 
>>> acting really weird lately, but till this point I've been able to 
>>> work around the bugs.  Tonight I lent someone the block part of my 
>>> charger, and planned to charge the device by just plugging it in to my
laptop.
>>> It's charging, but ITunes keeps giving me an error message saying 
>>> that it cannot read my IPhone.  It instructs me to restore the Phone 
>>> to factory settings, which I do not particularly want to do if I can 
>>> avoid it.
>>>
>>> I looked on the Apple support forums and one fix to at least get the 
>>> IPhone in a state where you could back it up on ITunes and sync your 
>>> content back onto the phone after the restore was to use a program 
>>> called IFunBox and use it to delete two ITunes files with different 
>>> extensions that I had never seen before.  I did not download this 
>>> program because I am unsure of how Jaws accessible it is.
>>>
>>> I found that this sort of problem can happen for other IOS devices 
>>> including IPods and IPads, so I was wondering if anyone has worked 
>>> around it and gotten things back to normal, preferably without a 
>>> restore and loss of all content on the device.
>>>
>>> Other specs: I am using a windows 7 computer with Jaws 13.  All of 
>>> my apple software including ITunes is up-to-date.
>>>
>>> Thanks,
>>> --
>>> Kaiti
>>>
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--
Kaiti

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