[nabs-l] Problems Updating to IOS7.11 on my iPhone 5

[Vejas]

Helga,
I have a couple of suggestions:
1.  How about, try rebooting the phone?
2.  You could try to download the new software using a different 
Internet connection (because I know in one of your previous 
e-mails you said that your connection is very finicky)
3.  I don't know what's going on, but maybe you can ask a sighter 
person, such as a family member or friend, to start the download 
process for you.  Just remember that if they're going to help, 
it's best to turn voice-over off for them, so that they can 
enlarge the screen to make it easier for them to see what's on 
there.
HTH,
Vejas

 ----- Original Message -----
From: <helga.schreiber26 at gmail.com
To: "National Association of Blind Students mailing list" 
<nabs-l at nfbnet.org
Date sent: Thu, 1 May 2014 00:01:11 -0400
Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

Hi Arielle.  I was trying to download it since yesterday, but it 
didn't work!
I actually never download it before it told me that it was 
dimned.
Yesterday, my iPhone told me that there was a new update, and I 
decided to
download it.  So I went to software update.  And I went to the 
download and
install button, the dimned message was already there without me 
even
downloading the update first! I don't know what's going on! Hope 
to hear
from you soon.Thanks and God bless!! :)

-----Original Message-----
From: Arielle Silverman
Sent: Wednesday, April 30, 2014 11:19 PM
To: National Association of Blind Students mailing list
Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

Hi Helga, I know once you've started a download, if you try to 
tap the
button again VoiceOver says dimmed.  I'm guessing maybe you had a 
slow
Internet connection so it was trying to download but failing? 
Perhaps
try again at a different time of day or a different location and 
after
re-starting your phone, and see if you still have the problem? 
I'm not
sure what else it would be.  I hope this helps!
Arielle

On 4/30/14, helga.schreiber26 at gmail.com 
<helga.schreiber26 at gmail.com> wrote:
 Hi all, this is Helga.  How are you all? Does anyone here work 
in the apple
 store? Just curious! I’m having a problem doing the IOS7.11 
update on my
 iPhone 5.  I actually did all my updates before this one very 
wellwithout
 having any problems at all, but now I’m having an issue where 
I can’t
 download it for some reason that I don’t know! Just to let you 
know,
 whenever I double tap on the download and install button, 
VoiceOver tells
 me
 that is dimn.  I really don’t know what is going on! Before it 
never told
 me
 that is dimn.  All my updates downloaded and installed 
successfully! I will
 really like to have this new update since it contains 
improvements, bug
 fixes, and security updates.  I wil really appreciate it a lot, 
if yu could
 help me with this.  Hope to hear from you soon.  Thanks so much 
and God
 bless!!

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